South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
I am an ordinary working person who lives with his partner in a small, two bed-roomed house. No matter what I pay SWW, I always receive a bill saying I owe them more. I increase my monthly payment and I am still behind! They confuse and confound me with their water meters and billing system and I don’t know what to to… They want the shirt off my back…
Just received my bill for this year. My water rates are £982.00 for this coming year! My next door neighbour pays a 150 less. I am paying 150 more for SEWAGE and there are 2 people in my house and 5 in his. Does anybody else think that SWW are joking? What are we going to do about this blatant rip off for people in Cornwall?
Stop moaning about your bills, try living in a third world country where water isn’t on tap.
I thought it was just little me that SWW were bullying into paying an outrageous £50 month for a single tenant flat? I’m more at work than I am at home. Now I see we’re all been ripped off… WHAT CAN WE DO ABOUT THIS? It’s a crime!
We are the poorest paid in the west country yet pay the highest water bills. What can anyone do? We have no choice but just to pay up. Relatives in other parts of the country pay much less than we do how can this be fair? I am always trying different ways to cut down on water. Perhaps the companies should be providing us with ways of recycling grey water etc. I am even looking at ways of using rainwater to flush the loo!
Fed up and broke!!!
What a rude and condescending operator on the so-called customer services hepline! Why does the head office telephone number listed above not receive incoming calls?
It’s a shame that this site does not have any link to the water companies, South West Water should hang their heads in shame. Why do South West Water assume that ever drop of water that comes into your house is also processed through to sewage, therefore their is no financial gain from reusing your water for the garden etc. Isn’t it about time sewage was calculated accurately, and therefore customers could have a way of reducing their bills and encourage more to do the environmentally friendly thing? If they can count how much water comes in, then why cant the count what goes out?
I have recently moved to Devon from London and just received my first quarterly water bill for 285.00! At first I thought I was hallucinating, surely I must have a leak somewhere?? Checked and double checked but sadly I hadn’t, cant believe it can be so much, we shower, wash dishes and use the washing machine like everyone else so where’s this massive bill come from? It’s only me and the two kids and they hardly ever wash! It’s madness…
Privatisation of our most basic of needs for survival is a crime against humanity. Thatcher has enabled other countries to own our water and sold our people down the drain. The British Government had no right to sell us out and today we suffer the consequences of their eternal thirst for wealth, irrespective of the consequences to our health.
A company that poisoned the people of Camelford in Cornwall with the equivalent of pouring rat poison into the domestic water supply and failing to warn the people on the receiving end, who now suffer serious health problems because of it, should be deemed unfit to ever run another utility company!
A country that is impregnated by water, has rivers and streams running throughout like the veins in our arms, gets deluged by rainfall that is legendary throughout the world. Has lakes a reservoirs, ponds and canals, marshes and swamps coupled with shot summers and long winters suffers from hosepipe bans with helicopters that cost a fortune flying over residential areas looking for green lawns in drought conditions – something is seriously incompetently wrong with the way our water is managed!
Someone mentioned you should try living in the developing world if you think this is bad. In South America, Africa, Pakistan and many other countries, the Privatisation of water scam has been adopted. Now some of the poorest people in the world no longer have water to bath their children, while greedy inhumane privatised cartels/companies provide those that can afford it with copious amounts of water that once quenched the thirst of those that eat dust for dinner. Shame on you!
Each time I get a bill it seems my standing order (yes, a standing order, at least I can turn off the supply when I fancy it) is insufficient and the debt will never clear even with an increase. Faced with a red bill and threats last year I made a large payment to reduce the debt. Seems it continues to escalate, just like everyone else’s. What I wonder is Ofwat supposed to be doing about all this. It is way way beyond a joke. Anyone have any ideas on how we should mobilise against this regime in order to make our point and have these matters addressed? I will look here again soon to see if any suggestions are forthcoming.