South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
Am I dreaming? A relative of mine has moved to Devon and has been informed the water and sewage rates are £1250
per annum. Legalised daylight robbery, but how soon will the rest of the UK water authorities follow up with similar charges?
It is appalling how much people have ot pay for services supplied by SWW. They have a monopoly and pass on thier inefficiencies to the end customer. Its about time they were held to account for their poor management, they need to start treating as as “customers” and not “blank cheques”.
How about starting a petition on the Government website asking that regional water companies are audited to ensure value for money is being provided to their customers?
Thank you for providing this information service and forum. I was searching on behalf of my elderly and frail parents who live in Devon and were extremely worried about a sudden massive rise in their direct debit, now I have seen these comments at least I can reassure them it’s not something they have done wrong, as well as try to find measures of saving more water such as push down automatic shut off taps, as elderly people often have difficulty shutting of taps or not realising they are still trickling.
I have a restaurant and three flats in Torquay. A year ago I separated the three flats from the restaurant to make it cheaper for the tenants and myself; by doing this it made no difference to my water charges but just gave sww more revenue.
Just received a quarterly bill for £167 for the two of us in a flat (no garden etc.), thought that was wrong, had a quick look on here and I see ours is relatively cheap compared to many.
I am so in debt with my water as I am one of Cornwall’s Poor,
This year I have asked my relatives to give me money instead of presents to pay the water DEBT, just to stop the water board from threatening me with COURT action. But I DOUBT the water board will give a toss. And that famous saying for the love of money is the root of all evil. Timothy, 6:10 is true. The rich get richer and the poor get poorer.
All I can say is what a rip off, £85 a month is highway robbery.
At the end of the day if you cannot afford the water – either sell your second home or MOVE!
What a rip off! Over £500 per annum, two occupants, no dishwasher, no hose pipe. Welcome to the West Country. Can’t complain enough.
Genuinely confused by some of these comments. Yes SW Water is hugely expensive, but with two in the house, showering every day with a powerful shower, watering the garden in summer etc. we use under £30 per month (between 6 and 7 cubic metres). It’s easy to read your meter, and easy to check whether it’s accurate and whether you have a leak – turn everything off for an hour and see if the numbers move!