Yorkshire Water
Contact Details
Yorkshire Water
PO Box 52
Bradford
BD3 7YD
Contact Information
- General Queries 0845 124 2424
- Fax 0127 437 2800
- Website www.yorkshirewater.com
- Online Contact form Email
- 24 hour automated service 0845 124 7247
- Leakage 0800 573 553
- Asian language helpline 0845 124 2421
- Text telephone/Minicom 0845 124 2423
Billing enquiries are open from 8am – 8pm on Monday to Friday and 9am – 5pm on Saturday. Water and waste water enquiries are open from 6.30am – 10pm on Monday to Saturday and 7.30am – 10pm on Sunday.
General Information
Yorkshire Water is part of the Kelda Group which provides water and sewerage to 1.7 million households in the Yorkshire area. Over 1 billion litres of drinking water are supplied to customers every day and about a billion litres of waste water is taken away and treated.
All this treatment and supply takes place across more than 700 water and sewerage treatment works and 120 reservoirs and 40,000 miles of pipe work transports the water and wastewater.
- Water and Sewerage Company.
- Water in this area is generally hard. More specific information about water hardness can be obtained from the companies website.
- 99.95% of water quality tests carried out in 2003 met Water Supply standards.
Customer Service
Yorkshire Water boast a high level of customer service. They hold the Government’s prestigious Charter Mark for service excellence, and have received both national and international awards.
In 2004 Yorkshire Water were voted Utility Company of the Year ahead of all water, gas, electricity and telecoms companies.
Yorksire Water have a customer charter which promises that certain standards are met in order to provide the highest level of customer service. This includes offering customers compensation where promises are not kept in relation to complaints, appointments, water quality and interruptions to services.
Special Services
There is a ‘Helping Hands’ service which offers extra help to those customers who may need it. This includes:
- Bills in large print, Braille or read over the telephone for the visually impaired.
- Help reading your meter.
- Special arrangements for informing about interruption to supply, either by home visit or text telephone.
- If you have medical requirements and are registered then help installing a temporary water supply can be arranged.
- Visiting staff always carry ID cards for added security and peace of mind.
Hi, do not trust Yorkshire Water with your personal details. I have had an argument with somebody and they abused their position as being as being an employee of Yorkshire Water and accessed my home telephone number and started to give pranks for the past year and a half, I did not realise until June 09 and made a complaint, Yorkshire Water initially lied and said this employee did not access my records for personal use, 4 weeks later I find out from 4 employees from there that this person is under investigation for accessing my records, and I did not tell these employees about me making a complaint. I rang Yorkshire Water again 2 week ago and stated what action they will take against the employee, the team leader said she would get an investigator from HR to ring me that day and nobody has.
I am served by Severn Trent water and last year I paid £234 for the year, my sister served by Yorkshire Water paid £636 for the year. How can they justify this, they are ripping their customers off at an alarming rate and it is time someone did something about it. Admittedly I only have clean water and she has surface water too but there is still a very large difference. I’m not surprised their call centres get abuse when they are abusing your customers on such a scale. With Severn Trent and on a meter the cost for 6 months is an average of £50 for clean water only and of that only £12 is for water used the rest is for standing charges etc. Come on get real.
I am looking for any information on the Wingate and District Water Company Limited, registered office at Gatenby House, Wingate , Co. Durham. Possibly closed down around the year 1896.
I have just received my water bill from when I moved in, the only thing is I haven’t yet contacted the water company. How did they get my details? It was on my to do list to arrange my water bill so I am happy the bill has come but I am just a little concerned about how they get the details. This happened in another house I lived in but the thing was I was lodging at a house and had nothing to do with the bills. If anyone has any answers I would be very grateful.
I am a lone parent with one daughter unable to work at the moment due to ill health. I am currently paying £40 a month to yorkshire water by payment card. How can they jusify there rates?? I am struggling financially at the moment and when i contacted Yorkshire Water they said they cant accept any less. Thanks for being so helpful.
I find Yorkshire Water expensive. I would like to change water supplier when this becomes possible. Every year they increase their rates and I do not feel I get value for money.
My water bill is 602 pounds this year, my son who lives 10 miles away in a better house than mine has 294 pounds why.
I’m appalled at Yorkshire Water, I think you all have it quite easy, my bill for the year is 501.59. and its £62.69 per month. How on earth can they justify this? I was paying 50.00 per month last year when I fell behind with payments, I paid the remaining bill off for last year in full and now it’s higher and I have no outstanding. They tell me it’s now calculated on how close to local amenities I am, the size of the house and garden….. for one it’s a 1 bedroom flat, 2 I don’t have a garden and 3 what has it got to do with yorkshire water how close I am to a Shop?? I’m gonna go to every house in my area and build a poll and petition against this it is technically theft…… and I won’t stand for it!
Just want to know my mum is on a water meter and is paying more for her bill than she was before she went on it, can she have the meter taken out?
Whichever company, service you have to call it normally means you have to hold, navigate various menus to reach someone who takes ages to deal with your request and then refers you elsewhere. ONE call to Yorkshire water and it went straight through and my issue was dealt with immediately. This reflects the absolute perfection in regards to customer service that is reflected across the company.