Southern Water
Contact Details
Southern Water Services
Southern House
Yeoman Road
Worthing
Sussex
BN13 3NX
Billing enquiries
Southern Water
PO Box 41
Worthing
Sussex
BN13 3NZ
Contact Information
- Head office 01903 264444
- Customer services 0845 272 0845
- Billing enquiries 0845 272 0845
- Minicom 0845 275 0845
- Fax 01903 691435
- Email email forms
- Website www.southernwater.co.uk
- Emergencies 0845 278 0845 (24 Hours)
- Calling from abroad +44 1903 264444
- Water supply and Wastewater 0845 278 0845 (24 hours for emergencies) 8am to 6pm Monday – Friday, 8am to 1pm Saturday
- Leakline 0800 820 999
- Minicom text telephone 0845 275 0845
Customer services are open from 8am – 6pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
Southern Water supplies water and sewerage services to approximately one million households in areas of Kent, Hampshire, Sussex and Isle of Wight.
Nearly 600 million litres of water are supplied to over 2 million people across the South East from around 104 water supply works and are transported through over 13,000km of water mains. Southern Water also has 390 wastewater treatment works, cleaning wastewater before it is returned to the environment.
- Water and Sewerage company
- The water in this area is generally hard to very hard. More specific information can be obtained from Southern Water.
- 99.86% of water quality tests met regulations in 2003.
Customer Services
Southern Water prides itself on offering high standards of customer care, they have a modern control centre and call centre dealing with 5,000 customer queries daily.
They offer a promise to customers that a certain level of service will be maintained in regards to water supply issues such as supply interruptions, water quality, leaks and customer service issues such as replying to queries and complaints and payment arrangements. If the level of service promised is not delivered then compensation will be available.
Special Services
- Bills in large print or Braille.
- Talking Bills – telephone service prior to posting bill for visually impaired.
- Nominee service.
- Meter reading for those who have difficulty.
- Minicom, Typetalk and Fax.
- Home Visits.
- Register for help when services are interrupted
Avoid their insurance policy like the plague. Read the small print – it does not cover replacing leaking hot water cylinders, for example. Peace of mind? Don’t think so. Stick to home insurance. Con policies
I always find the water company very polite and friendly to speak to, always a pleasure to deal with.
I keep trying to tell them that my father has passed away and all I get is a series of rude letters demanding 12 months water bill to be paid in full as his direct debit has been cancelled.
I as a southern water customer have in the last two months brought to their attention that their web site is totally out of date with potential water meter installers be conned by given last years 09-10 prices this has now been corrected in part.
Customers on meters may be aware they are being charged just on a £1.00 per cu meter or 1 tonne of water what many of us don’t realise is that we are then being charged a further £1.76p for 92.5% of the imported water ‘returned to sewer.
I have a bungalow on 1/4 of an acre of ground with extensive gardens a large % of which is dedicated to growing vegetables, in the last 10 years we have had to water to get any crops to grow.
With a metered import of 100 cu meters per year and the fact that a garden hose discharges approx 1 cu meter an hour that means the total allowance of 7.5% is used up in 7.5 hours that the allowance set against you imported metered water for the period of 1 year.
On average and at present Aug 2010 we are using 300-400 litres a day watering crops and topping up the pond just to keep the fish alive, that is without taking into account all the other things we use water for where it is ‘not returned to sewer’, car washing x 2 pressure washing the brick drive etc etc the 7.5 cu meters not ‘returned to sewer’ allowance is a joke and nothing but a rip off by Southern Water.
I have offered to fit a meter on my outside tap, as suggested by OFWAT no details can be obtained from Southern Water as to the specification of the meter or what evidence they require for a greater allowance to be granted in compliance with their own web site
I have even filled in a form provided by Southern Water only to meet every objection and excuse under the sun as to why our ‘return to sewer’ % should not be increased Nothing but a rip off.
Every householder is charged £8.00 for the roads drainage? I ask you when did we on the south side of the south downs, Worthing area last have a decent rainfall that penetrated the ground to do any good or indeed make good use of the road side drains most of which are blocked anyway. Just another rip off for which we are all paying,
I have had a water meter installed this year, only too prepared to pay for what we use, what I’m not prepared to do is pay for the treatment of water which is used and not returned to sewer i.e water used on the garden, topping up the pond etc along with all the other uses where it does not ‘ return go back to sewer.’
I have a meeting with southern water next Monday, I suspect more wasted time but we shall see, at least they will hear my views
Customer service what a joke they don’t even understand the meaning of the word
Who else makes a fortune from a product that falls from the sky, to which they claim total possession?
I’m currently receiving at least 6 calls a day from a debt collection company working on behalf of Southern Water, threatening to take me to court for a bill for future consumption. I explain I’ve made a complaint to Southern makes no difference, and southern take 10 days to tell me it a bill for future and don’t see this as a problem…. still waiting for a further reply
Approximately 2 months ago I received a demand for a water bill for a property i once lived in. As I had moved out of that property in 2005 I was not going to pay for a bill for 2007/8. The best part is that the house had been knocked down and three new ones were put up in its place. I phoned southern water and explained the situation. They asked for documentary proof which was sent to them. At the end of august 2010 I received a demand from a debt collection agency (which turns out to be part of southern water). After phoning sourthern water the representative agreed that i had sent them proof and was trying to get me to give them the information of who i sold the property to. as it was five years ago i doubt i could find it but as there were three new houses build on the plot it should not be beyond the wit of man to find out who it was. I also phoned the debt collection agency who also agreed that i had sent documentary proof that i had moved out and could not understand why i had been sent the demand. Today 15 sep I have received another demand from the debt collection agency. The incompetence beggars belief.
My partner recently received a bill from Southern Water which relates back to our time as students. This bill was for £700.00 and arrived two years after we left. After contacting Southern Water I was told that we had never paid a bill during our time in the rented house (students). This is an utter joke considering we did pay the bill (at the Natwest) but some how they cant see this. If this was the case and we had never paid a bill why did they not send us a red bill during our two years in the property? They have asked for us to prove we have paid, which we cannot as we never kept the records after we moved out. We have spoken to citizen’s advice and the ombudsmen and they both say there is nothing we can do. So we have to prove we paid, but they don’t have to prove we didn’t pay. What a joke, waiting two years to inform us of an apparent debt.
I have just recieved a demand for final payment from a debt collectors agency to the tune of £453.84. I last lived in the southern water area 5 years ago as a student and am sure we paid a substantial amount when we first moved in. At the end of the year we informed southern water we were moving on and heard nothing, then 5 years later on I recieve this bill. Are they allowed to do this and how do I demand proof that this is a correct figure as it sounds like their just plucking figures from the sky. Is their a regulating board I can appeal to??
To whom it may concern at Southern Water, regarding the Barns Green sewage Treatment Works.
I would like to know who the person in charge at the Barns Green Sewage Works, including the name and the email address of the person concerned.
I have to say that southern water has been very consistent in the quality of their water supplies for some months now. In the past, it was that good .