South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
SW Water, what a joke. There are lots of complaints here about people being overcharged for their water supplies. I recently had cause for complaint about a neighbour by-passing their water meter and using gallons of water on their garden and to wash their car so I complained to south west water about 1 month ago and have heard nothing since. So I ask this question: if people can get away with unlawfully using water, which I have to say the law abiding majority have to pay for, how much our bills could be reduced by if they clamped down on these people????
I have just spoken to SWW to set up a direct debit, the payments are going to be 30 a month more by dd… WHY? I’ve also been told that I am paying more than someone up my village because my property is worth more then theirs even though there are 7 people in that household and only 3 in mine. How do they work it out??? Do they think because my property is worth more I have more money?
I have just received my quarterly metered water bill – £720 for just me and my son! Making my annual charge around £2880! I don’t know how we have such large bills when we only use a shower, washing machine twice a week and wash dishes by hand. No garden to water, no baths, no washing cars, out all day so no excessive toilet flushing or making tea – it’s madness and far higher than our other utilities.
I recently lost my job and I have received the bill which is only £60 but I cant afford to pay it all just now. I telephoned then and they were very unsympathetic to my plight. I said I could give them £10 a month but I was told to go to the citizens advice, I told them no way but they sais on a temp basis I must pay them £23 a month Minimum which I cant afford. Thanks for caring SWW
I live in Cornwall and my water bill was around £1000 a year on a band D . I changed to a water meter and have reduced my bill to around £45.00 per month for a family of 3 who all shower daily. It is still a rip off but at least I am now paying for what I use.
From reading the above, I can see a recurring theme!
I have only been living here for a couple of months and have just received my first water bill and I have to say I was very shocked! Above you all talk about a quarterly bill, I have just received a bill for only a 2 month period, why this is I am very unsure, and it’s £500!!!!!!!!
This is far to pricey especially when you consider that I am a single female in a one bed flat who doesn’t have a washing machine and works all day! The only water I use really is for showering!!!!
So those of you complaining its £200 a quarter are getting off lightly!
And the bill has come in the worst month possible December!! I’m absolutely disgusted!
I think the big wigs in South west water need to get real!
I have just been informed that I cannot change the water company I am with too, so I am going to have to move to try to get away from the bills I cannot afford!
I am a council tenant and live with my husband and two children in Devon, we pay a staggering £143 a month by direct debit for out water.
I know that we pay extra because of the coastline, but who honestly spends any time on our beaches? My husband and I both work every hour just to meet our essential costs. only to find we can’t get out of our house in the summer for tourists who are coming to enjoy our beaches at no additional cost.
I have been a customer for 30 years. I had loads of sludge come into my internal pipe work from SWWs asbestos/cement water main. It transpired the drinking water was contaminated with asbestos. SWW said nothing to do with us. I complained to OFWAT. They sent my complaint to the consumer council for water. No action as yet (two years ago). The consumer council for water appears to be a platform for the SWW and friends, Where they are supposed to sort out consumers problems. Where they can not, complaints are expected to referred to OFWAT. OFWAT can impose a a binding settlement as a term of the SWW license. They have just told me you will get no compensation for the damage to my property , omitting to tell me the latter. SWW do not tell the public that many customers are getting free asbestos in their drinking water. Rob Coles
I phoned SWW for help and advice. What I actually received from the “Operator” was rudeness, non listening, bullying and condescending attitude. Why would anyone want to phone up and work out a problem with someone who has this attitude.
There is absolutely no-one out there that can do anything about SWW and they know it until there is then they will always have us by the short and curlies…
If only everyone had the courage of conviction to withhold their bills for 12 months it would be great… people power..
I am in shock ! After living abroad for 30 years in a country in permanent drought, who use expensive sea water treatment, I find that the bill in wet England is 5 times more for a house with no swimming pool, and 2 people who know how to conserve water. Unbelievable – The sheriff of Nottingham is alive and well in all sectors here it seems! Now I read here that you get free asbestos! Surely with the overkill on health and safety that cannot be so – although as the sheriff would know, rules are only for the poor serfs,(in those days a whopping 10%) not for the sheriff and his ‘tax’ collectors.