South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
Last Wednesday the water board came to the front of my home to do some thing or other. Anyway they dug a big pit and went leaving the water running away down the street. Yesterday they came back and dug a pit again and went again and the water is still running away down the street by the gallon. And tonight yes you have guessed right the water is still running away. This happened last year as well and it was like that for 5 whole days.
I thought I had it bad, my bills are usually around 94 pound a quarter, and that’s for two adults and a baby, in a 3 bed house with a garden and our washing machine is constantly on. Has anybody thought about going on a meter? Saved us a lot of money. I think it’s a rip off that we have to pay for our water. Northern Ireland doesn’t. Neither do they pay council tax unless they own their home. So why are we any different?!
19 year long problem
I reported a flooding problem to south west water back in august 1989, it’s turned out it’s caused by the gravel bedding of SWW public water mains out in the road doubling as an effective land drain draining water from a earth embankment across to our land.
SWW won’t do anything as they say they aren’t to blame if water tracks the easiest route in this case SWW water mains out side our land.
It’s now preventing us from getting home insurance so we have to go to court. Consumer Council for Water won’t help and Ofwat have been informed and correspondence with them goes back to 1997. But the worst part is after being a paying customer for 30 years they won’t even agree to a meeting over the problem. SWW say it’s down to us to provide drainage. But why should we put drainage in because of a consequence of south west water’s water main that encroaches into our land. Last year they dug up the street and removed an old iron fire hydrant only to backfill with more grave, it’s now made the problem worse.
Government directives to SWW must be amended to allow for the gross imbalance in charges compared to other water companies. SWW for its part, must sort out the unjust situation with regard to metered and unmetered tariffs. Otherwise we will see riots in the streets.
Just received a quarterly bill from SWW… £521! Estimated that I used 128 cubic metres of water in 3 months. Canned them up with my reading (18 cubic metres) and they reduced the bill immediately. It’s absolutely shocking that they would predict that me and my girlfriend would use 128 c/m2 of water in a 2 bed apartment. We only shower and use the washing machine.
I think south west water are a fab company. I have never had a problem with them. So friendly every time you call, and you know they are also local and know the area. 5 stars for the friendly people on the help lines : )
“Bottles water is cheaper”
All legitimate criticism aside, if you were to buy bottled water (Buxton for example, 2l) instead of out of the tap, your yearly bill would be about £30,000 based on what most of you have said. My bills are too high but you undermine yours and everyone else’s arguments when you say things that are so blatantly incorrect.
Seems everyone is getting into debt with there water at the moment, well not to seem like a complete ass but perhaps if you kept on top of it in the first place and kept in contact with the supplier when you felt something was wrong maybe you wouldn’t be in all this mess. It has happened to me so be crafty, it works. It’s fair to say though that most suppliers put their extras on top and almost all of the time it’s a stupid amount considering they’re doing it to everyone, and their profit must be huge, but there payments rise to. I had a problem where my supplier was charging a sky high amount of money for my water but I knew I wasn’t using that much so to test it I shut the water off in my house, went and moved back in with my parents for that week and just waited to see what would happen. Well turns out that even though I hadn’t even used any water they were still charging a lot of money. The people on the other end of the phone TOLD me that I was using the water!! so I told them what I had done said I had them red handed. Needless to say it was sorted out that day turns out someone working for them had no idea what they where doing and they had put me on some sky high rate as if I owned a garden centre or an olympic swimming pool!
So I suggest to people who feel they are paying to much for there water to go back to your supplier and question it and if that means you being kept waiting on the phone all day to get it sorted, trust me it’s worth it
I agree wholeheartedly with many of the comments regarding the unacceptable pricing of water here in the South West. There is no justification in being charged more for water and sewerage than anywhere else in the country. Does SWW think that the people living here are wealthier than everyone else in the country, they obviously do, and our politicians aren’t bothered about these charges as i can attest to through attempting to get some remedy from my own MP in Exeter. EU beach and water purity cleanup legislation should not penalise the people of the South West. It should be a fairly distributed cost throughout the UK as a whole.
The only relief for my wife and I is that as we are on a water meter and are careful with our water we pay £26 a month which still leaves a slight credit each year, and we live in a house with a large garden, albeit I use no garden hose, just two very large water butts to water the garden.
Moved from Oxfordshire where we paid £30 per month – now live in identical property in Devon and now pay £133 per month!!?! And to the snotty people who says move if you don’t like it… we are – enjoy your rip off water bills!