South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
We live in Brynsworthy Park in Roundswell Barnstaple. There are a few roads going off it on the same development. Periwinkle being one of them. Why are they getting their water £11 a quarter cheaper. We would like an answer as this has been going on far too long.
I moved out of my property in 2006 and notified south west water by letter telling them I was vacating this premises now 4 years down the line I have a phone call off a debt agency saying I owe water rates from 2004 to 2010 what a joke I haven’t been living there someone else has south west water said it was up to me to prove this. So I did and got my landlord to ring them when I moved out and was told all charges would be dropped and my credit rating reinstated that was 2 months ago. They nether followed any of their procedures i.e. phone call visit the address if they did they would’ve known I moved out. Today I got another phone call from debt agency saying I still owe it are they stupid we should forward all these complaints to watchdog or summit then they mite actually do what they say!!!
Oh yeah just a little message what I’ve worked out from this experience, if you move into a property and don’t tell south west water you will not be charged it will be the previous tenant (i.e. Me) who gets the charges ridiculous.
My son turned on the cold tap about an hour ago and the water is brown, and full of bubbles, I rang SWW and there is a recorded message saying people in TQ12 area may be experiencing cloudy/dirty water and if it is dirty leave the cold tap running for 1 hour, I am not on a meter but I have spoken to several people in the village who are, if SSW has caused a problem with the water why should people on meters pay for their problem. I also agree with the person about water rates being based on the size of the house, I do realise that if you live in a big house and there are only a couple of people living there then a water meter should be better but I went on the SWW web site and it can work out roughly whether you are better off on a meter by putting in the info about your water use, but this still came out dearer on a meter although there are only 3 people in our home.
It is scandalous that the water rates are so high but the reason is simple – before privatisation, people in the south-west had the benefit of dumping all waste water into the sea with very little treatment and as a consequence, water rates were minimal. At the same time, people living inland (midlands etc) were used to paying for the water treatment infrastructure and as a result, paid substantially more. Following privatisation, SWW had to spend a phenominal amount to establish an infrastructure of water treatment that had existed in “non-coastal” areas for years and it is that outlay that is now being paid for. In a nutshell – you’re now paying for what you should have paid for years ago. Not an easy thing to accept but that is the fact. One solution would be to have quadruple rates for people with second homes in your area – that would have the added benefit of making it less attractive to buy second homes there and maybe get your communities back.
I got a massive £800 water bill or 3 months period. When I complained about it they did the leak test and other test but there was no leak when they replied to one of my letter, the address on top was for a totally different property. I now pay a £100 a month for a family of 2 adults and 2 children. It’s too high. Water is basic human right, like air you cannot live without water. Water should be part of council tax. No Point in privatizing basic industry like water supply.
Moved from London to Exeter (Devon), rent a 2 bedroom flat (two people living) used to pay £30 per month but now we recieved a bill for £650 for 6 months which is disgusting…. Ithink SWW Should be ashamed, ripping off people’s money….. Can’t we do anything to stop them?
The government sold the nations water which it did not owe to in Cornwall’s case France. What right have they water is the source of life. It comes from the sea into the clouds, rains on us and returns to the sea. Every one should be ashamed for allowing what has happened.
I read through these posts & just want to cry, why are people of the South West being blatantly ripped off!!! If we ALL stopped paying our robin hood water fees here in the S/W then the company would be brought to its knees, just like the people who strike in France due to old age retirement being raised by 2 years… think about it people, all they going to take us ALL to court??? That’s 1,000,000′s of people who ALL have the right to a fair trial…it would take 100′s of years to do us all, in the meantime south west water would go bankrupt, WE HAVE the power to make a difference, lets get a website together & have a no pay month for south west water, watch them start begging like I say so many on here doing when they are forced to beg for help.
Why are all those in favour of south west waters rip off scheme always posted as ANON!!!!!! What are they scared of???? Maybe they are share holders… well you shareholders should start being careful, you never know when your details will be leaked (pun intended) onto a website some where!
I am a single mum with a 4 year old, I work part time so I’m NOT a benefits scrounger, yet SWW will not explain why my bill jumped from £500 to over £1000 in 9 days!!!!
I suppose us poor people of the south western approaches are canon fodder for share holders. Some one at SWW is making a shed load of money, probably a member of the bilderburg group.