South East Water
Contact Details
South East Water Limited
Snodland
Kent
ME6 5AH
Contact Information
- Fax 01634 242 764
- Email www.southeastwater.co.uk/contact
- Customer Services 0845 301 0845
- 24 Hour Emergency Line 0845 602 1724
- Leak Alert Line 0800 028 3399
Customer services are open from 8am – 7pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
South East Water merged with Mid Kent Water in December 2007 to bring together two key water companies in the South East of England into one company. The company is owned by Hastings Diversified Utilities Fund (HDF) and the unlisted Utilities Trust of Australia (UTA). HDF invests in utility infrastructure assets and has over 6,000 investors. UTA is an open-ended trust owned, in the main, by a number of Australian superannuation funds. Both HDF and UTA are managed by Hastings Fund Management Limited.
South East Water supply 5,657 square km across areas of Kent, Hampshire, Berkshire, Sussex and Surrey with 565 million litres of water every day. 2.1 million people are supplied by South East Water via more than 14,500km of water mains.
Special Services
- Bills available in Braille, audio tape or large print.
- Nominee scheme available.
- Password scheme for vulnerable customers.
- Special tariffs for certain customers in receipt of qualifying benefits and who meet certain criteria.
Called this morning and got through straight away, my query was dealt with by Richard who has excellent customer service skills. Thank you.
I have to agree with the other comments. I have been trying to report a problem and have found myself stuck in a queuing system for 20 minutes (and counting). Can this really be SE Water’s “24 hour emergency line”? It really is infuriating to be told endlessly that my call “will be answered by the next available adviser”. When?
I have just tried to reach the Emergency Helpline of South East Water. I waited on the phone to be connected to a human operator, as opposed to a recorded message. We have 3 big dogs who are thirsty… we would like dinner but I am unable to cook… why… we have no mains water supply… My simple question is how long is this situation to go on?? That is the only answer I would like. According to the internet page for our water company there is not a problem in any area serviced by South East Water… maybe not by the company but certainly by its customers!!
I have now been without water for 19 hours. Despite ringing the emergency line twice I am no nearer knowing when water will be resumed. Should I buy water, what about children, old people! the Customer support is apparently 1 man & 1 woman who also dont’ know what is going on because the technicians have not called in. I get no sense of urgency or BCP process to keep customers informed.
This is not a good PR issue for your company.
I do not trust you. Think you are trying to make money by scaremongering.
I will be investigating you in more detail over coming weeks.
Above comments look fake to me – bet you mine do not get published, however there are other ways!
I rang the emergency number and waited for over 35 minutes, in the end I got through and reported a leak, it took them 2 days to come out, and then they said it was not their responsibility! I tried to ring them back a few days later but you can’t them to answer!
We have moved house and just been asked by South East water to provide our names, address, date of births AND send a copy of our driving licenses to confirm residency!! (Why not also get copies of our passports and inside leg measurements while they’re at it)!?! All within 14 days or we will be cut off! – We honestly thought this was an identity fraud scam; given the scale of identity theft it is unbelievably inappropriate – maybe even illegal? Disgusting.
I have been waiting for a refund for overpayment since November 2009. Where is my money…promises and promises? English call centre pleasant but do nothing……I am not happy I am funding your business without compensation.
South East Water, now amalgamated to Southern Water. For my SEW fresh water supply I have for the last 2 months been trying to get some sense from them to pay my bill. It has always been paid by standing order for the past 32 years. The only information I get from the parent company, Southeastern, if payment info for my waste water…. they seem oblivious to the fact they have my SEW fresh water accounts. After 16 emails I am still no closer to have the information I need to pay my bill by monthly standing order!
I wish they supplied all my water needs, you want a pain in the rear try dealing with southern water, they make these guys look like saints.