Anglian Water
Contact Details
Anglian Water
Customer Services
PO Box 770
Lincoln
LN5 7WX
Contact Information
- Billing and general enquiries 08457 91 91 55
- Water or sewage services and requirements 0845 714 5145
- Emergencies 0845 714 5145
- Minicom 0800 917 5901
- Freephone leakline 0800 771 881
- Language services line 0800 919 155
- 24 hr Emergency contact 08457 145 145
- Email Feedback Form
General Information
Anglian Water is part of the AWG plc group and supplies water and wastewater services to the largest geographical area of all the water companies in England and Wales. Anglian Water serves East Anglia, East Midlands, providing water and wastewater services to around 6 million industrial, commercial and residential customers.
Anglian Water operates in one of the driest regions of the country with only 600mm of rain per year. They supply over one billion litres of water every day through their extensive network of 36,000 kilometres of water mains. Anglian Water is also responsible for 1,007 sewage treatment works in East Anglia and the East Midlands.
The company is located in the east of England and employs approximately 10,000 staff across the UK.
- Anglian Water is responsible for both water and sewerage.
- Anglian Water is generally a hard water area.
- In 2003 Anglian Water carried out 235,570 tests and 99.70% of these tests complied with the Regulations set by OFWAT.
Company Services
Anglian Water has its own Codes of Practice and Domestic Customer Charter, which outlines a certain level of service that you can expect from them. If these levels of service are not met then compensation is offered.
They offer WaterCare service where vulnerable customers can register for specific services or assistance. Services include:
- Visits to inform visually impaired customers of interruption to supply.
- Special arrangements for those with medical conditions who rely on a constant water supply.
- Large print, braille bills and bills read over the telephone or sent to a relative or friend.
- Minicom service for those with speech or hearing difficulties.
- Help reading your meter where required.
The area of Pennygate and Carrington Road in Spalding has a history with problems with the drainage and waste water. Despite the help line numbers Anglia Water are very hard to get hold of for reporting the problems we have locally.
Anglian is by far the worst company I have spoken to. They are charging me 500 pounds per year for a 2 bed house. When I asked them why, I was told as the house does not have a water meter I pay the unlimited price. I’ve asked for a meter to be fitted in April: still waiting for it to be fitted. Whenever I call I get the same reply… waiting to book an appointment!!
Look at all these comments, I agree with the sentiments of all the poor sods that have experienced your bad service. I just spent my lunch break on the phone trying to speak with a human, too much to ask, your machine hung up on me after 25 minutes. Cheers AW!
I’m very disappointed with Anglian Water. They cancelled my payment plan, because I was a couple of payments in arrears. I’ve paid extra, but that doesn’t seem to satisfy them. Well they’re not getting any more out of me. £35 per fortnight to make up the arrears that’s as far as I’m willing to go. It’s the shareholders fault.
Why is this the share holders fault? If you are paying on a payment plan then you should keep up to date. I bet you wouldn’t fall behind on your sky or council tax payments! I don’t agree with everything about law, but some of these posts here are stupid. You have my sympathy if sewage is coming up in your back garden, but something like this?
Wasted my morning trying to get through to AW to report a suspected leaking main. No success. Assuming that AW read this website; please take a look at the junction of Ancaster Road / Gippeswyk Road, Ipswich. There is a steady stream of clean water running to waste down the road. This area is just thawing out after the recent cold-spell.
Anglian Water is by far the worst company I have ever encountered. Customer service is worse than non-existent, billing highly inaccurate and debt collection the most brutal imaginable and based on nothing. How oh how were this company ever granted a monopoly? Lets all get together and start a petition, maybe on the No. 10 petitions website.
I reported a leak on Thursday – 5 days ago – in Hoveton (Horning Road West/). Signs have been put up about flooding. Thousands of gallons are being lost and evidently nothing has been done. There is now also a hole in the road. Its a disgrace.
AW – what a joke. I’ve had raw sewage pouring into my garden intermittently for 3 years. AW’s response – it must be rainwater my pipes are damaged!! Had a survey team down – nothing wrong with my pipes – AW now admit it’s an infrastructure problem – too much sh*t too small pipes and pumps! The best they could do was fit a new non return valve to stop the backflow – well bugger me if they fitted that incorrectly at least three times and left us flooded for 10 days before they came to clean up!!! Flooded again this week – no help from AW – just found out next village pump station broke down so they tankered 36000 gallons to our village and pumped it down our sewer – where did it come out – my garden!!! The CC for water are ever so helpful – nothing happened on the 17 occasions that we were flooded until we appeared on the telly and in the press – now we’ve had 1.5 year’s sewage charges refunded. Not enough – I’m seeing a solicitor to sue for negligence!!
Very expensive! Horrible customer services… worst company in the world!
I was overcharged £12 by Anglian water 4 years ago. I complained and after 6 months they offered me a £5 rebate. I am refusing to pay my bill until they rebate me the full £12. Whilst this situation costs me time (writing letters) and peace of mind it probably costs Anglian water a lot more than the measly £12 in question. I will continue not to pay my bill for another 4 years if needed until they rebate my account the full £12. How utterly dumb can they be?