Anglian Water
Contact Details
Anglian Water
Customer Services
PO Box 770
Lincoln
LN5 7WX
Contact Information
- Billing and general enquiries 08457 91 91 55
- Water or sewage services and requirements 0845 714 5145
- Emergencies 0845 714 5145
- Minicom 0800 917 5901
- Freephone leakline 0800 771 881
- Language services line 0800 919 155
- 24 hr Emergency contact 08457 145 145
- Email Feedback Form
General Information
Anglian Water is part of the AWG plc group and supplies water and wastewater services to the largest geographical area of all the water companies in England and Wales. Anglian Water serves East Anglia, East Midlands, providing water and wastewater services to around 6 million industrial, commercial and residential customers.
Anglian Water operates in one of the driest regions of the country with only 600mm of rain per year. They supply over one billion litres of water every day through their extensive network of 36,000 kilometres of water mains. Anglian Water is also responsible for 1,007 sewage treatment works in East Anglia and the East Midlands.
The company is located in the east of England and employs approximately 10,000 staff across the UK.
- Anglian Water is responsible for both water and sewerage.
- Anglian Water is generally a hard water area.
- In 2003 Anglian Water carried out 235,570 tests and 99.70% of these tests complied with the Regulations set by OFWAT.
Company Services
Anglian Water has its own Codes of Practice and Domestic Customer Charter, which outlines a certain level of service that you can expect from them. If these levels of service are not met then compensation is offered.
They offer WaterCare service where vulnerable customers can register for specific services or assistance. Services include:
- Visits to inform visually impaired customers of interruption to supply.
- Special arrangements for those with medical conditions who rely on a constant water supply.
- Large print, braille bills and bills read over the telephone or sent to a relative or friend.
- Minicom service for those with speech or hearing difficulties.
- Help reading your meter where required.
Anglian water appeared uninvited in my front yard a week ago as they had a mains drainage problem….at this stage no problem with my drains. A week on and I have had a front yard full of sewage for 2 days.
Despite 6 phone calls and assurance that I would be called back. I still have a yard full of sewage and no idea if any one will in fact show today. I continue to wait patiently. Now also it seems the line is closed until Monday.
Apparently someone turned up at 2 in the morning yesterday and didn’t want to disturb me. Very helpful. ( I expect it’s a very good hourly rate at that time)
What an appalling dysfunctional lack of respect & communication. Not impressed.
One star is being stupidly generous
There has been a burst water pipe on the A5 north of the Flying Fox Pub for the last 3 months. Last month there was a white van and some cones there but the leak still exists. When are Anglian water going to repair this major leak?
At the end of the day they are providing water so deal with it cause you need the water if you don’t like it go somewhere else.
I think it’s out of order that people in England have to pay for water when the water is chalky and people in Northern Ireland have pure water and don’t pay for anything!!!!!!! Please can people agree with me I am thinking about doing a petition.
I am in Anglian water area. Question: Can you choose to NOT have water services? i.e I choose to have gas, telephone, cable TV, electric power etc. Can I choose to NOT to have Anglian water services???
You can choose to have a domestic premise disconnected but it costs money. It costs money because if you choose not to have a water service they need to know you won’t still use water and simply not pay because domestic water cannot be disconnected. You can also choose to have a private filtration/sewerage system installed but you must provided proof of this to the water company so they can cancel your charges.
Why do we get a smell of sewage here in Trowse now quite frequently? Are you cleaning tanks, or what? The smell varies in intensity but seems recently to becoming stronger and more unpleasant. We assume this is caused by the Whitlingham Sewage Treatment Works.
If you smell or see sewage anywhere it shouldn’t be, report it straight away to the Environmental Health Authority / Environment department at Council – not the water company who don’t care about anything more than taking money off of you! It’s a dangerous health risk especially to children – if the water company won’t sort it out they will be heavily fined.