Contact Details
Yorkshire Water
PO Box 52
Bradford
BD3 7YD
Contact Information
- General Queries 0845 124 2424
- Fax 0127 437 2800
- Website www.yorkshirewater.co.uk
- Online Contact form Email
- Bill enquiries 0845 124 2420
- Automated telephone service 0845 124 7247
- Bill enquiries for metered customers 0845 124 2425
- Water supply enquiries 0845 124 2424
- Sewerage / waste water enquiries 0845 124 2429
- Leakage 0800 573 553
- Asian language helpline 0845 124 2421
- Text telephone/Minicom 0845 124 2423
Customer services are open from 8am - 7pm on Monday to Friday and 8am - 1pm on Saturday.
General Information
Yorkshire Water is part of the Kelda Group which provides water and sewerage to 1.7 million households in the Yorkshire area. Over 1 billion litres of drinking water are supplied to customers every day and about a billion litres of waste water is taken away and treated.
All this treatment and supply takes place across more than 700 water and sewerage treatment works and 120 reservoirs and 40,000 miles of pipe work transports the water and wastewater.
- Water and Sewerage Company.
- Water in this area is generally hard. More specific information about water hardness can be obtained from the companies website.
- 99.95% of water quality tests carried out in 2003 met Water Supply standards.
Customer Service
Yorkshire Water boast a high level of customer service. They hold the Government's prestigious Charter Mark for service excellence, and have received both national and international awards.
In 2004 Yorkshire Water were voted Utility Company of the Year ahead of all water, gas, electricity and telecoms companies.
Yorksire Water have a customer charter which promises that certain standards are met in order to provide the highest level of customer service. This includes offering customers compensation where promises are not kept in relation to complaints, appointments, water quality and interruptions to services.
Special Services
There is a 'Helping Hands' service which offers extra help to those customers who may need it. This includes:
- Bills in large print, Braille or read over the telephone for the visually impaired.
- Help reading your meter.
- Special arrangements for informing about interruption to supply, either by home visit or text telephone.
- If you have medical requirements and are registered then help installing a temporary water supply can be arranged.
- Visiting staff always carry ID cards for added security and peace of mind.
Comments
NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.
Why is my rateable value different to my family and friends, we all live in the same area?
Posted by Karen Comer, 13th April 2008I would just like to say that I have called the contact centre a number of times and I feel that the service was excellent both times. I would also like to say that the person that was dealing with my account was very efficient and helpful, so it's not that bad, and a bonus is that the call centre seems like it is in the UK.
Posted by Ruksana Kauser, 16th January 2008I only wanted to see if I could complete a form or something to apply for a water meter but something as important as trying to save water this way is not listed.
Posted by Jean Burke, 11th January 2008About right!!!! Sorry you should have received a minus star not a plus.
Our water has been off since 8 o clock this morning. My husband rang them to see if there was any news, all he got was a taped message nobody to talk to. It is now 13.30 and nobody has taken the time to come out and informed us why the whole of Brotherton is without water. They haven't even brought any bottled water round to help out while the get it back on again, like they say they do. So much for customer care!!!!!
Posted by Anne Walters, 05th January 2008Found YW totally unhelpful, will not answer letters correctly, nor will they tell me where the developers drains connect to their drains. Useless.
Posted by Jonathan Cairns, 20th December 2007If you are going to say anything about this site then I would just like to say that it is really easy and the company's employees are really co-operative and if you are emailing or writing then you will get a reply in no time! THANK YOU WATER-GUIDE.ORG!!
Posted by Richard Jamieson, 24th July 2007Well done to this site.
Posted by Richard Jamieson, 24th July 2007A very good achievement.
Too good to be true.
Everyone will find it useful. Recommended by me
WATER!!!
Recurring problem after heavy rain with sewer not clearing due to quote "sheer volume of water, pumps unable to cope." My property is right next door to the pumping station so what chance has anyone else got? Each time the problem occurs the toilet backs up and cannot be flushed, and today we have the same problem, plus my garden is under six inches or more of water, which has never occurred before, suggesting that there must be a severe drainage problem. Like Mr. Marchant I attempted contacting the Call Centre but gave up after being kept on hold for over half an hour. What happened to Customer Care?
Posted by William Ernest Clasper, 25th June 2007Do not ring the call centre. It would be quicker to walk and sit and wait a couple of hours to speak to somebody, who will probably not be able to resolve your problem, but will put you on hold an hour while they find someone who can.
Posted by Ian Marchant, 15th June 2007Could someone please expalin what the turn off mechanism on the street should be for each house. I have a box at the bottom of my drive labelled water and would like to know what should be in this box
Posted by Patrick Rothery, 20th March 2007