Contact Details

Tendring Hundred Water Services Ltd
Mill Hill
Manningtree
Essex
C011 2AZ

Contact Information

• Website www.thws.co.uk
• Email customer.accounts@thws.co.uk
• Billing and Water Meter Enquiries. 01206 399333 (8.00 a.m. to 6 p.m. Mon-Fri)
• Emergency 24 hrs 01206 399200
• Minicom 01206 399277
• Leakspotters 01206 399333

Customer services are open from 8am - 7pm on Monday to Friday and 8am - 1pm on Saturday.

General Information

Tendring Hundred Waterworks Company was set up in 1884 in an attempt to improve the quality and quantity of the water supply in the busy Harwich port area. The company gradually expanded over the years to supply neighbouring areas and today supplies 150,000 people in 70,000 homes and businesses with 26 million litres of water a day.

There are two treatment works and 9 service reservoirs across the Tendring peninsula area and water is transported to its users via 910 km of water mains.

• Water Only Company. Sewerage services in this area are supplied by Anglain Water.
• Water in this area is generally hard but cany vary, more specific information can be provided by Tendring Hundred water.
• 100% of water quality tests carried out in 2003 met water supply regulations. (4,000 tests of water from treatment works, storage reservoirs and customers' own taps are tested each year).
• Tendring Hundred Water has the highest proportion of properties supplied by water meter in the country.

Customer Services

Tendring Hundred Water Company are pleased to be the only water company in the country to be able to offer their customers a decrease in water charges over the next 5 years. With these price limits in place, they are confident that they will be able to continue with the high level of quality and service previously offered.

There is a customer care Guarantee to ensure efficient customer services and a good quality water supply. Compensation is offered to customers if standards are not met.

Special Services

Watercare service for the elderly and disabled includes:

• Large print or audio cassette bill.
• Minicom facilities.
• Password scheme for home visits.
• Confidential register for customers who may need special assistance.

Comments

NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.