United Utilities Water
Contact Details
Billing – Metered customers
United Utilities
PO Box 50
Warrington
WA55 1AQ
Billing – Unmetered customers
United Utilities
PO Box 459
Warrington
WA55 1WB
Contact Information
- Billing – Domestic customers, metered 0845 746 2222
- Billing – Domestic customers, unmetered 0845 746 1100
- Business customers 0845 746 2255
- Difficultly paying your bill 0845 746 2034
- Leakline 0800 330 033
- Water and wastewater enquiries & emergencies 0845 746 2200
- Pollution hotline 0800 195 1230
Customer services are open from 8am – 7pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
United Utilities was created by the merger of North West Water and Norweb in November 1995. They are responsible water and wastewater networks as well as regulated electricity distribution in north west England and provide 2.9 million households with 2,022 million liters of water per day. The majority of water supplied comes from reservoirs with a small percentage from aquifers. Untied Utilities manage 140 treatment works, 381 service reservoirs and pump water through 40,600 KM of mains pipes.
- United Utilities provide water as well as dealing with the removal of waste water.
- The water that United Utilities supply is classed as soft to moderately hard.
Customer Services
United Utilities operate a Guaranteed Standards Scheme to ensure that all their customers receive a high standard of service at all times. Compensation is offered if deemed appropriate. United Utilities operate a Vulnerable Customer Scheme for their customers who receive certain benefits, as well as certain allowances for specific medical conditions. If you would like to apply for this then contact United Utilities on:
WaterSure (formerly known as our Vulnerable Customer Scheme) provides financial assistance to metered customers who use large amounts of water for essential purposes.
Telephone: 0845 309 3001
Minicom: 0808 143 1195
United Utilities is a rubbish company, I was late with payments and they got Mooorcroft Debt Recovery to send me a letter wanting £171.51 within 7 days or else basically. I called Moorcroft to let them know I was on a low income and was told to pay £41 right away and the rest within 8 weeks. Where am I supposed to find this money?
I moved into my property in May and was not sure who my supplier was, my landlord must have given my details to the company. I then received a letter of court charges and a bill, the bill was paid as soon as I found out I owed this, till this day I am still getting letter of court charges and bailiff letter, I have tried to contact the company but every time I phone up I am in a queue and then my credit goes, phoned the company and asked if they could ring me back, still waiting!!!
I set you all a challenge, phone up United Utilities and try to get information on who head their organisation in order to escalate a complaint to the top person.
This is your right as a consumer and customer, however you will find they only give you customer care if your problem is with them then you have nowhere to go. It is like dealing with the mafia and this government should step in, I am now going to offwat.
My advice, if you’re on a water meter and live in a flat or on an estate, is to check that the serial number on your bill corresponds with your actual supply. Find the meter with your serial number on it (in a grid in the street or in a cupboard in your block of flats, etc) and get someone in your property to turn the taps on and off and see if the meter registers the water usage. If not, you could well be on the wrong meter and are being charged for water used in another property nearby. This has happened twice in my experience (and I’m told by workers in the field that it’s not uncommon). The big problem is that it’s a nightmare to sort out as United Utilities seems to be unconcerned at the hassle and time it takes for you to register the fault and the amount of stress this can cause in rectifying it. United Utilities are disorganised and inept in their customer services, though, if you persist (and approach the Consumer Council for Water for help) you will get it sorted and you may even get a financial ‘gesture of goodwill’. Very very poor service – worth a begrudging 1-star only.
I have been in my property for only a month an I have received a phone demanding payment and this morning received a letter saying that unless they receive full payment they will take me to county court. How dare they? I will be changing my water supplier asap, they don’t even get a star.
I am looking for the engineer who is responsible for the pumps. We are Mather+Platt SA manufacturing original pumps and spares.
Why don’t every one go to the citizen advice bureau and complain instead of submitting comments?
I am doing a report on the sewage treatment plant(s) in Liverpool but am having a hard time finding any information on the internet on the flow rates, influent characterisitics, type of system used, etc. I was wondering where I could find such information. Thanks for any help!
UU took me to court for non payment, for a part of the amount I had never been billed.
I know this as these bills came to my x wife’s house in her name. I had contacted UU several times over my bills to ask why and where the amount they were claiming was from. You guessed, no reply. In the county court however after some difficulty they were ordered to give me copies of the original bills. They came, all with my name on but they made one mistake on one of the forgeries they had put my current post code on a bill with the address of my ex wife. Can you believe it but it’s true one corrupt company with corrupt employees.
I won the case, had all my bills wrote off, but they were never taken to task. Watch out for them, they will do similar to you.
Having just taken over a small salon in North West I shocked to the core to learn I have to £531 standard charge plus extra charges for what goes through the meter, this is double what the previous occupant paid. Three phone calls later I still have not had a reasonable explanation why the charges have gone up 100%. This company should be dragged through the courts for profiteering at the expense of the public. I would gladly do this if I had the knowledge of how to proceed.