Veolia Water (formerly Three Valleys Water)
- Emergencies 0845 782 3333
- Non-metered bill enquiries 0845 769 7982
- Metered bill enquiries 0845 769 7985
- Water quality, supply & leak enquiries 0845 782 3333
Operational enquiries (e.g. problems with your water supply) are open from 7am – 8pm Monday to Friday and 8am – 4pm on Saturday and Sunday.
Veolia Water is the largest water-only supplier in the UK, providing fresh, quality drinking water every day to over three million customers. Their supply area covers parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey and the London Boroughs of Barnet, Brent, Ealing, Enfield, Harrow and Hillingdon.
The company has been owned by Veolia Water UK since 1987, part of Veolia Environnement. In July 2009 the company changed its name from Three Valleys Water to Veolia Water Three Valleys, and subsequently to Veolia Water.
Veolia Water supplies 835 million litres of water per day to 3.2 million customers. 60% of the water comes from the aquifer, 35% is drawn from the River Thames and 5% taken from Grafham Reservoir (Anglian Water). Veolia Water manages 98 water treatment works and 147 service reservoirs and supplies water through 14,500 kms of mains.
Veolia Water pride themselves on supplying exceedingly high quality along with exceptional customer services. Compensation is offered if you feel that they have not met a satisfactory level of service.
Specific services have been put in place for customers with special needs:
- Large print, braille bills and minicom.
- WaterSure Scheme to assist low-income households whose water is supplied by a meter.
- Safeguard Scheme offered to pensioners and customers with special needs.
If you would like to register for the any of the special needs services or would like more information then contact customer enquiries on 0845 782 3333 or by email at firstname.lastname@example.org.