Thames Water
Contact Details
Thames Water Utilities Ltd
PO Box 286
Swindon
SN38 2RA
Contact Information
- Website www.thameswater.co.uk
- Email customerservices@thameswater.co.uk
- Bill or Account Enquiries 0845 9200 888
- Water Supply or Wastewater Services 0845 9200 800
- Minicom 0845 7200 898/9
- Leakline 0800 714 614
Customer services are open from 8am – 7pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
Thames Water is the largest UK water company, covering an area of 5000sq miles across London and the Thames Valley. 8 million people are supplied drinking water from 20,000 miles of water mains treated at 100 water treatment works.
Sewerage services are also provided to 13 million people in the Thames Water area with a network of 351 sewerage treatment works and 40,000 miles of sewers.
- Water and Sewerage company
- 99.91% of water quality tests carried out in 2003 complied with water supply regulations.
Customer Services
Thames Water are committed to providing a high level of service to it’s customers. They have a policy to ensure appointments are met, complaints and billing enquiries are dealt with and that customers are informed properly about any interruptions or supply problems. Compensation is offered if they fail to meet certain standards.
Special Services
Watercare service for the elderly and disabled includes:
- Minicom, fax, typetalk and sign language.
- Large print and Braille bills and literature available.
- Talking bill service – telephone before bill is sent to give details.
- Bills emailed to customers using Screen Reading Software.
- Nominated friend or family member to deal with your bill.
- Registration system for people needing priority notification of supply interruption and extra support during emergencies. (eg Dialysis patients)
Does anyone know if it’s cheaper overall to get a meter rather than just accept the annual charge from Thames water which is really high and takes no consideration of how much water you actually consume, so an average family of 4 will pay the same as a single person living on their own, how is this fair?
I had a meter fitted in aug 2010. I have to be very conservative with use but we halved our bill.
Bad service, long waiting time on getting the service you are initially paying for, we have left the days of estimated bills yet they continue and we are still waiting for them to come and get us a clear meter reading because they have to very the reading horrible bunch
Does anyone know if it is possible to have a water meter fitted if you live in a block of 8 flats? I am single occupancy and have just been served with a bill – Enfield area – of £432 for the year I find this quite shocking as previously living in a house in Barnet required no more than £310 per annum. I have been told by Thames Water that if my current property is not considered ‘suitable’ for a meter they will then switch to ‘single occupancy, in order to bring the charge down and then recompense me any extra money paid initially’. Hopefully this will prove to be the case.
I have been given a bill of more than £600 for one person living in a small flat in London. Is this a joke? I think Ofwat should review a sample of households to see how many people pay more than they should. Thameswater must be making a killing on people who don’t know to question their bills, and in return they provide bad service. Nice.