Sutton and East Surrey Water
Contact Details
Sutton and East Surrey Water
London Road
Redhill
Surrey
RH1 1LJ
Contact Information
- Customer Service Centre 0173 777 2000 Email
- Customer Account Queries 0173 776 4444 Email
- Internet E billing 0173 776 4444 Email
- Debt Recovery 0173 778 9881 Email
- Meter Billing 0173 777 2000 Email
- Meter Installations Enquiries 0173 778 5828 Email
Customer Services are open from 8:30 a.m. to 5 p.m. on Monday to Friday.
General Information
Sutton and East Surrey Water covers 834 sq km, much which is rural, to approximately 630,000 customers in 265,000 properties. The majority of the water supplied comes from boreholes, with a small amount coming from Bough Beech Reservoir. 168.2 million litres of water is supplied on an average through 3,372 KM of mains and 9 treatment works, and employ 280 people locally.
- Sutton and East Surrey Water is a water only supplier.
- Sutton and East Surrey is generally a hard water area, however this can vary. For more specific information contact Sutton and East Surrey Water directly.
- 21,112 tests were carried out on samples taken by Sutton and East Surrey Water in 2003. 99.76% of these tests complied with the Regulations.
Customer Services
Sutton and East Surrey Water provide themselves on their customer services and set out certain standards which their domestic customers can expect, such as prompt response times to queries and complaints.
Customers who feel that these standards have not been met might be entitled to £20 compensation, contact the customer service centre on 01737 772000 for more details.
I have been trying to get hold of them for ages!!! They haven’t sent me a bill in so many months I’ve lost count! They are taking money from my income support but I still don’t know how much I’m owing! USELESS! I don’t want to give them a star but I have to unfortunately!
Your meter is read every Jan and July and you are billed at those times. SES water have separate department that deal with Direct Payments (deductions to income support). You can also contact income support and ask them to send you a schedule of deductions.
I have their insurance, when I had a leak from my cold water tank they where here within two hours. Very good.
Can you give me any idea as to the path of the proposed pipe line from Mogador to Birgh Heath?
Have been trying for a week to pay a bill, all I get is a recorded message. Does anybody work there?
Emergency cover was prompt, and good, I thought until the new water pump they installed has flooded my airing cupboard – again; this was the 3rd call out in 3 months. The workman were nearly satisfactory, but the admin office is appalling, and do not want to know their mistakes. They got the person I complained about to sort out the problems most of which was about him any way. I am still awaiting the M&S vouchers I was promised weeks ago!!
Where are the links to permit meter applications?
I would like to say how impressed I am at the progress made by the workers on the A217 Burgh Heath/Lower Kingswood. I pass several times a day and have never seen a worker not busily working. It will be no surprise if they finish eafrlier than scheduled