Southern Water
Contact Details
Southern Water Services
Southern House
Yeoman Road
Worthing
Sussex
BN13 3NX
Billing enquiries
Southern Water
PO Box 41
Worthing
Sussex
BN13 3NZ
Contact Information
- Head office 01903 264444
- Customer services 0845 272 0845
- Billing enquiries 0845 272 0845
- Minicom 0845 275 0845
- Fax 01903 691435
- Email email forms
- Website www.southernwater.co.uk
- Emergencies 0845 278 0845 (24 Hours)
- Calling from abroad +44 1903 264444
- Water supply and Wastewater 0845 278 0845 (24 hours for emergencies) 8am to 6pm Monday – Friday, 8am to 1pm Saturday
- Leakline 0800 820 999
- Minicom text telephone 0845 275 0845
Customer services are open from 8am – 6pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
Southern Water supplies water and sewerage services to approximately one million households in areas of Kent, Hampshire, Sussex and Isle of Wight.
Nearly 600 million litres of water are supplied to over 2 million people across the South East from around 104 water supply works and are transported through over 13,000km of water mains. Southern Water also has 390 wastewater treatment works, cleaning wastewater before it is returned to the environment.
- Water and Sewerage company
- The water in this area is generally hard to very hard. More specific information can be obtained from Southern Water.
- 99.86% of water quality tests met regulations in 2003.
Customer Services
Southern Water prides itself on offering high standards of customer care, they have a modern control centre and call centre dealing with 5,000 customer queries daily.
They offer a promise to customers that a certain level of service will be maintained in regards to water supply issues such as supply interruptions, water quality, leaks and customer service issues such as replying to queries and complaints and payment arrangements. If the level of service promised is not delivered then compensation will be available.
Special Services
- Bills in large print or Braille.
- Talking Bills – telephone service prior to posting bill for visually impaired.
- Nominee service.
- Meter reading for those who have difficulty.
- Minicom, Typetalk and Fax.
- Home Visits.
- Register for help when services are interrupted
its all well and good southern water being polite and friendly, i would be polite and friendly and helpful if i got 50 pounds from every household for a natural resource that should not cost alot, i understand a fee for sewage maintanence and making it safer water but i dont see why it should cost most of the population a fenominal sum of money. i hope the directors of the board are enjoying thier mercedes that was paid for by the first 20 houses in my road this annum.
Does anyone know if water meters are readily avail]able in the New Milton are please?
I am disabled and I have been for many many years now and sw never understand when you say you have no money. I pay them a maximum of £1 a month which is all I can afford and legally as long as you pay £1 they can do nothing. This company are a complete joke even tho I am disabled they are now saying I owe them over £1000 which I do not have, they can’t show me any proof of these bills for all these years and I have asked them for help in the past but nothing, this company are the biggest rip off out there and I do not just live to pay bills and struggle even further than I do now and I certainly do not intend to pay service charges of about 4 different types so as these posh share holders can have bigger cars etc, if money is so tight southern water stop giving money to the 3rd world as a lot of people out in this country now are in the same boat like myself and we struggle to survive not live but survive. Stop ripping us off, we have put up with this for too long now.
On several occasions i’ve complained to both the water companies about their charges, and everytime I get some arrogant brat telling me that’s the charges .. pay them. Fred Dineage challenged one of them on meridian tonight, saying the average water bill is £100 per year, why is it so high. I could not help but laugh at this. My water bills added together come to nearly £500 this year. Now that is HIGH !!!!! ……. My wife and I live in a one bedroom flat, we don’t waste water, we try to be as mean as possible when using it.
I am disabled and retired, my wife is retired. yet the water boards have no respect for the elderly or disabled as long as the fat cats can line their pockets.
Ive just had a bill for 330.00 for time spent living at my home 28/08/10 till now 16/10/10 , ever since i have lived in andover hampshire i have been expected to pay 25.00 a week, four bed house, ive just spoke to my neighbour she pays 48.00 a month , i am really worried as they have been ripping me off for years , 8 years in total now. I dont know what to do , why are they charging me so much…
I have a water meter and portsmouth water have just reduced my monthly payment to £4 a month so can somebody from southern water explain why my monthly payment to them is £15.50? I live on my own and am careful with the water I use
The water delivery system is still losing millions of litres a year and we are expected to pay for it. Why should we pay a nothing short of a monopoly for services that aren’t being looked after. I don’t mind paying for a services but I do mind paying for its inefficient running. The board should be ashamed to call themselves a service.
Why are southern water charging me twice as much as other people who live in houses with the same ratable value. I am expected to pay over £600 pounds for my water this year this is a rip off. Can’t even use a hose pipe so when do I get my rebate southern water?
I live in Portsmouth got a bill from Portsmouth water from 20Sep 2011 to 05April 2012 for 79.00m3 -total £35.
Waste water bill from Southern W. for this period is £174.04 is a JOKE!!!
One bed flat 2 people in, water meters are crap, some people in my area got no meters and pay less, if you can go for estimated bill is 50% is no freedom with choice like electricity or gas.