South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
I’m fed-up with SWW”s lame excuses as to why are bills are so high, as the usual one is we all live near lovely seaside places well this is as maybe but my sister lives in Blackpool which has a 5 mile stretch of coastline,and many other coastal beaches near by, so come on SWW we are not stupid you are just lining your own pockets at our expense and ripping us all off! My sister pays £16 a month! You do the sums! And stop using this part of the country as your scapegoats!
I can appreciate your frustration with high bills. I am on a water meter with a family of 3, two adults and an 11 year old, I’m paying £78 a month!! How is this so!!?? We both work and my son is at school during the day! I swear I am paying for water for the whole of the Cornish Town I live in! South West Water most UNHELPFUL!! Fed up with SWW quite frankly.
Agree with J Tootell stop using this part of the country as your scapegoats.
It’s the unfairness, the disparity between users up and down the country. I pay £80 per month for 3 adults, already pay higher house prices and council tax. The rebate of £50 a year will go unnoticed.
All Governments are toothless when it comes to doing something positive to stop banks and high company profits, it’s a charge what you like free for all.
I’m paying 95 quid a month for 3 people in a house we all work, my bf’s parents have 5 people (live in herts) 3 perm at home paying under 400 quid a year, oh n publishing the profit rise of 1% taking it to 449 million due to tariff raises is a lovely touch too! would love an explanation to be honest!
I would love to pay a small sum of £78 for my water, there’s three of us living in a flat none of which are in during the day, I’m paying £138 a MONTH, it’s ridiculous.
Hello jasmine,
If you are on a meter then you MUST HAVE A LEAK somewhere!? £138 is just toooooooo high a rate. I’m NOT on a meter i.e. on rateable value D and I’m paying £101/month.
I’m sure you have a leak in your pipes?
CHECK IT OUT!
Just received my bill for this year, an increase of 9.34%, disgusting. Included in the bill of £821.79 total is a figure amounting to £274.10 for standing charges which are defined by you as “customer services such as billing”. Do you mean to tell me that it cost that much to send me my bill each year? because I certainly do not get any other customer services. It is high time you stopped ripping the people of this area off simply because we live in “a beautiful” part of the country. There are other parts of this country far more beautiful who pay a damned sight less than we do.
2012/2013 bill received today for £1195.83.Thanks SWW.
Just got 2012 water bill and now paying over a thousand pounds a year in a band b property. Where does this lousy company think we are going to get the money from to pay their extortionate charges this year then? Yet another case of being robbed blind by this company. While the rest of the country are paying half of what we do down here and moaning like mad about it we seem to just accept it. We were promised a reduction of 50 quid a year but they’ve just increased my bill by over a hundred a year. Salaries down here are crap. My water rates account for 15 percent of my salary. How the hell is anyone supposed to feed themselves when they are paying so much for a basic human need. Water rates should be spread evenly throughout the country. I shouldn’t have to pay more than anyone else. We can’t do anything about it because you can’t choose your water supplier like you can with your gas and electric.
We lived in Essex before the dryest county in England, we were shocked how expensive the water is here, my husband had an idea of water but fencing so w could all save water for our gardens at least but cannot find anyone interested to manufacture, just wanted to sell the patent.
I’m not going to debt the fact that bills in the south west are higher than average. However the first user talks of sww blaming its bills on the countryside, this I don’t agree with, sww has the largest stretch of coast to protect and the south west has the some of the highest rated beaches in the UK. Sww has just undergone its ‘clean sweep’ program which has cleaned up the beaches no end and reduced the level of waste water sent to storm or sea. Sww also must compete with a yearly double in population brought by holiday makers. Sww also continues to leak the least amount of water out of any English water company.