Dwr Cymru Cyfyngedig (Welsh Water)
Contact Details
Dwr Cymru Cyfyngedig (Welsh Water)
Pentwyn Road
Nelson
Treharris
Mid Glamorgan
CF46 6LY
Contact Information
- Customer services 0800 052 0145
- Website www.dwrcymru.co.uk
- Billing and account queries 0800 052 0145
- Water meter enquiries 0800 052 0140
- Reporting a leak 0800 281 432
- Water services and emergencies 0800 052 0130
- Sewerage services and emergencies 0800 085 3968
- Minicom text 0800 052 4125
- Publications 0800 052 0138
- Welsh language line 0800 052 6058
- Media enquiries 02920 556 140
General Information
Welsh Water is the 6th largest water company in England and Wales and provides water supply and sewerage services to over three million people in Wales and some of its adjoining areas. 1.2 million household customers and over 110,000 business customers are supplied by Welsh Water.
In the relatively wet area that Welsh Water covers, they abstract 5% of annual rainfall to supply on average about 900 million litres of water a day. To do this, they operate 84 impounding reservoirs, 740 service reservoirs, 106 water treatment works and pump water through a network of 26,800km of water mains.
Welsh Water also have a network of 17,600Km of sewers bringing the waste water to 850 water treatment works along the coast of Wales and alongside rivers.
- Welsh Water supply both water and sewerage services.
- Water hardness varies in this area from soft to moderately hard. Welsh Water can give you more details.
- Water quality is continually tested and in 2003 99.85% of tests complied with regulations.
Customer Services
Level of Service
Last year over 1.2 million telephone contacts from customers were taken. Over 80% of these were billing enquiries and we answered 98% of all calls within 30 seconds.
Special Service Offered:
- Maintain a register of customers with special needs, such as dialysis patients, giving priority in event of a problem with water supply.
- Customer call centre has a minicom telephone system to help customers who are hard of hearing.
- Main publications available on audiotape.
- Bill is available in large print or in Braille.
- Password scheme, a bogus caller hotline and a customer nominee system to help protect elderly and vulnerable.
Mike – you will still have to pay drainage charge as your buildings run off water will drain into a public drain, hence the charge as this is maintained by the water board, although you should be able to pay a drainage only charge.
On hold for 22 minutes. Realise it could be busy, but no option to leave a message and no indication that the call will EVER be answered. PLUS I have to pay for the call?? Not great.
I have two problems.which have been going on for at least 9 years .
The first is that from about 10 pm. the water pressure start rising from 7Bars to over 10.5 Bars causing leaks and damage to the fixtures connected to the plumming system, and stays high during the night until 8.30 am the follwing morningo .
To stop this problem I have to turn the stop tap off at 10pm and back on at 8.30 am. Othere wise I’ll end up with leaks and floods from the boiler which is in the garage.
The second problem is that the water has black spots and is full of air and some times looks clowdy .
I have reported the above a number of times in the last 3 months to the North Wales Water services without satisfaction
I have now collected enough evidence to prove this case.
I would appreciate your advice
G.Psaila
I was connected to new main at front of my property and cut of from communal line that was a lead piped at rear I was charged a connection fee I am on your water assist tariff and both myself and wife are registered disabled my neighbour who his in good health has just been connected free of charge your coments please.
Why is it that you do not get a discount when you live on your own. I pay the same for my water as a family of 5. You need to start giving discounts to people who live on their own. I don’t use a lot of water on my own yet pay the same. Can you explain why that is when you make so much money on the consumer with the use of the water please.
That`s why you can get a water meter fitted for free….
Well how about getting a meter installed in order to put your money where your mouth is…I am about to get one and HOPE to save money being very thrifty indeed. Watch this space !!
I would ask however why the water /sewerage charge in Powys is double that payable in central Bristol??
I smell a rat in the disguise of pure profit.
Lack of regulation methinks.
I am a town councillor in Hay-on-Wye. For report purposes I need to know the year when Welsh Water was set up?
Instead of sending a bill they sent a reminder saying we have to pay within 7 days. Three days later started ringing up being”nice”.
Water quality in the area is appalling, more like water added to chlorine rather than chlorine added to water. Utterly disgusting.
Not suitable for baking with yeast since the chlorine will kill the yeast in minutes. Having to pay huge bills and get water for consumption/cooking at our local supermarket….
Abysmal service.
Not what I am used to.
I have a septic tank, but understand that I am being charged for the removal of surface water. I therefore would like to have a refund on this charge that I have been paying for the past 10 years since I moved into the property.
Many thanks
Single people may find it diffucult to reduce the waterbill when 75% of it is standing charge