Bristol Water

Contact Details

BWBSL
1 Clevedon Walk
Nailsea
Bristol
BS48 1WW

Contact Information

  • Main Switchboard 0117 966 5881
  • Customer Care Plus 0845 600 3600
  • Minicom 0800 917 5901
  • Text Telephone 0800 917 0737
  • Email Email
  • Water Supply Queries 0845 702 3797
  • Billing Queries 0845 600 3600
  • Leave your meter reading 0845 850 0018
  • Debit/ Credit card payment 0845 600 1019
  • Leakline 0800 801 011

General Information

Bristol Water supplies water to over 1 million customers, covering a 1000 square mile area. The company was originally founded on the 16th July 1846, operating under the name Bristol Waterworks Company. Today Bristol Water run 18 treatment works and have 140 covered reservoirs supplying on average 300 million litres of water per day, from 68 sources of water including 14 raw water reservoirs.

  • Bristol Water is a water only company.
  • Bristol Water is generally a hard water area, however this does vary between areas.
  • Bristol Water carried out tests on 46,817 samples taken in 2003 and 99.93% of these complied with the Regulations set by OFWAT.

Company Services

Bristol Water run a Customer Care Plus Service offering extra consideration for the elderly, the disabled or people with a particular need.

Once you have registered with Customer Care Plus then Bristol Water will act quickly to respond to your queries and quickly respond to those customers who require extra care.

If you, a carer, family member or friend would like to find out more or would like to register then call Bristol Water on 0845 600 3600 between 8 am and 6pm Monday to Friday or Minicom on 0845 605 6585.

6 responses to “Bristol Water”

  1. Dennis Bell says:

    I can’t understand why they can’t put Wessex Water on bank statements and then we know who we are paying. I have just spent 1 hout trying to find out who Bristol Wessex are.

  2. Julie says:

    I spent 2 hours googling for a simple cost of each M3.
    All I find is yearly estimates for Bristol and Wessex, just combine the 2 and tell us. It’s needed if people are to work their bills out accurately. I want to work out my exact water bill each week/month. Also why no instruction leaflet left “how to read your meter” when it’s fitted. If I didn’t have the net I would be stuffed.

  3. Stephen John New says:

    I feel that we are paying too much per month for our sewerage. We are a small semi and paying since 01/04/2009 £40 per month. Help!

  4. Lulu Laidlaw-smith says:

    Please can you advise me on how much it costs for approx 200 gallons of water?

  5. Roy H says:

    Tried paying your Bill on line not easy….please sort your page out it’s not rocket science…..

  6. Laura Cocker says:

    Hello. I am moving to the area and would like to know is it a hard water area?

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