Yorkshire Water
Contact Details
Yorkshire Water
PO Box 52
Bradford
BD3 7YD
Contact Information
- General Queries 0845 124 2424
- Fax 0127 437 2800
- Website www.yorkshirewater.com
- Online Contact form Email
- 24 hour automated service 0845 124 7247
- Leakage 0800 573 553
- Asian language helpline 0845 124 2421
- Text telephone/Minicom 0845 124 2423
Billing enquiries are open from 8am – 8pm on Monday to Friday and 9am – 5pm on Saturday. Water and waste water enquiries are open from 6.30am – 10pm on Monday to Saturday and 7.30am – 10pm on Sunday.
General Information
Yorkshire Water is part of the Kelda Group which provides water and sewerage to 1.7 million households in the Yorkshire area. Over 1 billion litres of drinking water are supplied to customers every day and about a billion litres of waste water is taken away and treated.
All this treatment and supply takes place across more than 700 water and sewerage treatment works and 120 reservoirs and 40,000 miles of pipe work transports the water and wastewater.
- Water and Sewerage Company.
- Water in this area is generally hard. More specific information about water hardness can be obtained from the companies website.
- 99.95% of water quality tests carried out in 2003 met Water Supply standards.
Customer Service
Yorkshire Water boast a high level of customer service. They hold the Government’s prestigious Charter Mark for service excellence, and have received both national and international awards.
In 2004 Yorkshire Water were voted Utility Company of the Year ahead of all water, gas, electricity and telecoms companies.
Yorksire Water have a customer charter which promises that certain standards are met in order to provide the highest level of customer service. This includes offering customers compensation where promises are not kept in relation to complaints, appointments, water quality and interruptions to services.
Special Services
There is a ‘Helping Hands’ service which offers extra help to those customers who may need it. This includes:
- Bills in large print, Braille or read over the telephone for the visually impaired.
- Help reading your meter.
- Special arrangements for informing about interruption to supply, either by home visit or text telephone.
- If you have medical requirements and are registered then help installing a temporary water supply can be arranged.
- Visiting staff always carry ID cards for added security and peace of mind.
YW ring me constantly about their insurance. When I say I am not interested the girl started with the ‘horror’ story, “so how would you feel if you woke up one morning and…”. I stopped her and said I did not want to hear the horror stories and am not interested. She was really rude. However, you can’t phone to complain to THEM because it takes so long.
How do I complain about my £208.67 bill from Yorkshire Water from 19/01/10 to 26/04/10.
Has anyone challenged and got their water meter removed?
I want to know how much water charge is for 1 year in a one bedroom flat in Leeds? If anyone can help?
Hi water rates for 1 year in leeds unless on water meter is aprox £340.00 per year.Hope this is of help.
Hi, I’ve been living in a 1-bedroom flat for the last two and a half years and I’ve been paying £35 per month for my water an a friend who lives in a 2-bedroom house who isn’t on a water meter is paying less than me. How come?????????????
What a joke Yorkshire Water are. I got billed £346 in March, £166 in May and £393 on my last bill, after all I paid they are now saying I owe £702. I am a single mum with 2 children, I am also on a meter have no leaks in the house, I wonder if they just make prices up as they go along and also as I am on benefits they say they can ‘enforce’ payments from me without my permission. Hmmmm maybe that’s why my charges seem 2 be high, if I could change company I deffo would and would never recommend Yorkshire Water to any1.
If Yorkshire water want to steal money from people in illegal way they should say it openly. Without asking for any service, this company illegally got my name somewhere and sent me a bill. I live with many other tenant in a shared accommodation. I did not give them my name and they did not want to say where they got it. They only asked me to pay the bill for the whole property while I am in one room. This is not professionalism. This is not ethical. This is illegal. Why they do not just send their staff to break in houses of people and steal they belongings?!!!!
I have just moved house. This is the first time I have had a water meter. I cannot find what YW charge per cubic metre anywhere on the Internet. Can anyone help? Either by providing a link, or reading your bill.