Veolia Water
Contact Details
Veolia Water (formerly Three Valleys Water)
Tamblin Way
Hatfield
Hertfordshire
AL10 9EZ
Contact Information
- Emergencies 0845 782 3333
- Non-metered bill enquiries 0845 769 7982
- Metered bill enquiries 0845 769 7985
- Water quality, supply & leak enquiries 0845 782 3333
Operational enquiries (e.g. problems with your water supply) are open from 7am – 8pm Monday to Friday and 8am – 4pm on Saturday and Sunday.
General Information
Veolia Water is the largest water-only supplier in the UK, providing fresh, quality drinking water every day to over three million customers. Their supply area covers parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey and the London Boroughs of Barnet, Brent, Ealing, Enfield, Harrow and Hillingdon.
The company has been owned by Veolia Water UK since 1987, part of Veolia Environnement. In July 2009 the company changed its name from Three Valleys Water to Veolia Water Three Valleys, and subsequently to Veolia Water.
Veolia Water supplies 835 million litres of water per day to 3.2 million customers. 60% of the water comes from the aquifer, 35% is drawn from the River Thames and 5% taken from Grafham Reservoir (Anglian Water). Veolia Water manages 98 water treatment works and 147 service reservoirs and supplies water through 14,500 kms of mains.
Customer Services
Veolia Water pride themselves on supplying exceedingly high quality along with exceptional customer services. Compensation is offered if you feel that they have not met a satisfactory level of service.
Specific services have been put in place for customers with special needs:
- Large print, braille bills and minicom.
- WaterSure Scheme to assist low-income households whose water is supplied by a meter.
- Safeguard Scheme offered to pensioners and customers with special needs.
If you would like to register for the any of the special needs services or would like more information then contact customer enquiries on 0845 782 3333 or by email at helpinghands@veoliawater.co.uk.
Water supply has been cut off due to burst pipe. Every time I’ve phoned in during the last 4hours I’m told there’s not estimated time for repair. Have a baby in the house, no water all night. It’s now morning and everyone needs to shower. Still I’m told by Veolia that they have no idea when it will be repaired. Nobody cares. Very poor service…
Thank you for repairing the water supply in West End near Woking in Surrey last night. You had men out in the freezing cold (my husband saw them at bed-time). Please tell them thank you for fixing it. I always thought big companies only fixed things in daylight hours Monday to Friday. It was a relief to have water the next morning again!
We have had no water for 2 hours now – tried all the above numbers but no reply, asked neighbour and was told burst watermain in edgeware. could you get your numbers looked into as this is an emergency, and it does not help when all of your phone numbers are not answered.
Have just have Veolia out as I had no water. There were at my property within 1 hour of the call and sorted the problem out within the next 30 minutes restoring my water supply. The young lady who came out and dealt with the problem was very friendly and helpful. Thank you for a good service.
I have just got in(2100). I find that someone has dug a hole on the boundary of my property and the path. It is a replacement stopcock or something. The spoil is all over my drive and damage to patio. Thanks.
This company is very unethical, see here:
http://www.bdsmovement.net/2011/veolia-takes-severe-blow-as-it-fails-to-win-485-million-pound-contract-in-west-london-8559#.TwWEI1Y1SuK
Reported a “significant” water leak in roadway – water spouting into the air. Veolia said “will get someone to attend within 3 days!!
Also told them that ALL the phone numbers on their web site were wrong. Including the emergency one. Not very interested!
Very friendly and helpful customer service department- most impressed.
A water leak has caused damage to my property and I need to claim compensation in order to rectify. It’s damaged my garden wall, my driveway and water has got into my house and damaged all my BRAND NEW plastered walls. Veolia workmen have been out today and dug a hole to find water filling the hole, but no leak where they dug. They said they were sending out a leak team – but they haven’t filled the hole and all the dirt from the hole is all over my pathway and some on my already damaged driveway. REALLY NOT IMPRESSED!!
How do we know if there is still a hose pipe ban? Nothing is published.