Veolia Water
Contact Details
Veolia Water (formerly Three Valleys Water)
Tamblin Way
Hatfield
Hertfordshire
AL10 9EZ
Contact Information
- Emergencies 0845 782 3333
- Non-metered bill enquiries 0845 769 7982
- Metered bill enquiries 0845 769 7985
- Water quality, supply & leak enquiries 0845 782 3333
Operational enquiries (e.g. problems with your water supply) are open from 7am – 8pm Monday to Friday and 8am – 4pm on Saturday and Sunday.
General Information
Veolia Water is the largest water-only supplier in the UK, providing fresh, quality drinking water every day to over three million customers. Their supply area covers parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey and the London Boroughs of Barnet, Brent, Ealing, Enfield, Harrow and Hillingdon.
The company has been owned by Veolia Water UK since 1987, part of Veolia Environnement. In July 2009 the company changed its name from Three Valleys Water to Veolia Water Three Valleys, and subsequently to Veolia Water.
Veolia Water supplies 835 million litres of water per day to 3.2 million customers. 60% of the water comes from the aquifer, 35% is drawn from the River Thames and 5% taken from Grafham Reservoir (Anglian Water). Veolia Water manages 98 water treatment works and 147 service reservoirs and supplies water through 14,500 kms of mains.
Customer Services
Veolia Water pride themselves on supplying exceedingly high quality along with exceptional customer services. Compensation is offered if you feel that they have not met a satisfactory level of service.
Specific services have been put in place for customers with special needs:
- Large print, braille bills and minicom.
- WaterSure Scheme to assist low-income households whose water is supplied by a meter.
- Safeguard Scheme offered to pensioners and customers with special needs.
If you would like to register for the any of the special needs services or would like more information then contact customer enquiries on 0845 782 3333 or by email at helpinghands@veoliawater.co.uk.
I would like to comment on the incredible speed a water meter was fitted when requested. I was quoted approx thirteen weeks, in fact it was one. Thanks to Three Valleys.
There is a huge water leak on Goldsmith Avenue. Now is Saturday, 5.15 pm and no telephone number is answering, nobody cares!!!
There has been a serious water leak outside our house since July 08. It has been causing serious damage to the area and most importantly to our house and others. Despite repeated calls, letters and visits, Three Valleys have done absolutely nothing to rectify the serious problem. It’s all kind words but no action. The surveyor they sent out on an number of occasions has been totally ineffective and singularly useless.
Could you possibly tell me what is the best home use water filter to buy as I have hard water in my area in Harlow Essex?
Very impressed with the service received from the operational help line. Prompt and very efficient service.
Sunday Night NO water pressure. If more than one house has tap turned on the rest have to wait for water. Improvement works taking place UB7 you might want to look at the service you are providing and ask yourselves would you pay the water bill.
Useless – just sat on hold to report a leak for 10 mins and got transferred to some random answering machine… not reveling what comes next with this saga… but I can predict it… The last very serious leak took months to resolve (or should I say even get acknowledged). It caused a lot of damage to my house – which subsequently the insurance company wouldn’t even pay for! I ended up paying a private contractor to sort it – even though it was in the distance boundary of the main stop cock.
Pleased to see that this Water Guide site includes a section about “encouraging future generations to conserve water”.
Emailed with a question in February, I am still awaiting a reply. Quick to take your money but not so quick with their help service
Previous dealings with Three valley water the service was excellent. Now under the Veolia umbrella the service is desperate – they are costs driven. Water quality is low on their priority. They have changed the policy on boundary connections. I recently installed a new plastic main into my property, stopping at the public footpath. I expected veolia to make the final connection to the meter in the footpath, some 6 inches outside my boundary. This would give me new plastic water pipe from meter to stop cock under sink. Veolia refused to connect into meter in public footpath. They admitted the policy had changed, guided by cost. So what is the point of replacing an 70 year old pipe with nice new plastic pipe (to improve the quality of my water supply?). Instead I still have an old piece of metal pipe from my boundary point to the meter in the public footpath, some 6 inches. Veolia don’t seem to care about water quality. Bring back Three valleys Water, lead by quality of water to their customers. Not company profits/share prices!!!!!!!!!!