Comments on: Thames Water

By: martin bell

martin bell — Sun, 16 Dec 2012 11:31:19 +0000

Can I run a domestic hot water pipe below a domestic cold water pipe?

By: Alex

Alex — Sun, 08 Apr 2012 22:27:15 +0000

I have been given a bill of more than £600 for one person living in a small flat in London. Is this a joke? I think Ofwat should review a sample of households to see how many people pay more than they should. Thameswater must be making a killing on people who don’t know to question their bills, and in return they provide bad service. Nice.

By: Frances O'Leary

Frances O'Leary — Fri, 24 Feb 2012 14:15:00 +0000

Does anyone know if it is possible to have a water meter fitted if you live in a block of 8 flats? I am single occupancy and have just been served with a bill – Enfield area – of £432 for the year I find this quite shocking as previously living in a house in Barnet required no more than £310 per annum. I have been told by Thames Water that if my current property is not considered ‘suitable’ for a meter they will then switch to ‘single occupancy, in order to bring the charge down and then recompense me any extra money paid initially’. Hopefully this will prove to be the case.

By: rod

rod — Mon, 13 Feb 2012 13:16:35 +0000

I had a meter fitted in aug 2010. I have to be very conservative with use but we halved our bill.

By: Adem

Adem — Tue, 10 Jan 2012 18:07:15 +0000

Bad service, long waiting time on getting the service you are initially paying for, we have left the days of estimated bills yet they continue and we are still waiting for them to come and get us a clear meter reading because they have to very the reading horrible bunch

By: Sandra jones

Sandra jones — Fri, 16 Dec 2011 21:54:46 +0000

Does anyone know if it’s cheaper overall to get a meter rather than just accept the annual charge from Thames water which is really high and takes no consideration of how much water you actually consume, so an average family of 4 will pay the same as a single person living on their own, how is this fair?

By: Kirsty Hutchins

Kirsty Hutchins — Thu, 15 Dec 2011 19:22:42 +0000

Just had my water bill in for next year for family of 4 (2x kids 2x adults) I think £612.00 is too high but nothing I can do. Monthly payments have now gone from £40.00 per month to £51.00. Just what I need when my hubby has lost his job.

By: Louise

Louise — Tue, 03 May 2011 21:08:46 +0000

Just spoke to a bloke called Colin, he was very polite, efficient and dealt with my problem really well. The Thames Water website should state more clearly that the phones ARE answered after office hours; I called at 10pm even though the info said closed after 7pm. I nearly didn’t call at all due to that… All in all, very good.

By: Mary Varghese

Mary Varghese — Mon, 11 Apr 2011 15:38:39 +0000

I hate Thames Water. They have been sending final demand notices for me when they haven’t send the water bill in the first place. I wish I could switch supplier. I do not even want to give 1 star for this company.

By: Sophie

Sophie — Mon, 14 Mar 2011 18:18:03 +0000

For any problems you may be having with Thames Water, may I suggest sending a complaint to OFWAT? (regulators) they will go down on Thames Water like a ton of bricks, believe me