As a volunteer advocate for Age Concern I was assigned the task of helping a Mrs Gill with her on going problems with regards to her house repairs. This had been going on for over a year and her house was is in chaos after an internal leek caused flooding.. For Mrs Gill a person well into her 80s this was becoming a nightmare as you will understand.
I sent a message to all parties asking for their help to enable me to get a quick and satisfactory solution to this awful problem. This was to Insurance companies, builders, Homeserve and Tendring water.
Within days Mr Chris Vinter network manager for Tendring water arranged a meeting with me at the house where a full discussion took place, dates arranged for a complete inspection of the pipe work and a clearance certificate was issued. This enabled me to progress with speed and I am pleased to say we are nearly there. I would like to put on record that the service Chris gave was excellent and beyond what I was expecting. Please pass this on to him and his work force with my sincere thanks for a job well done.