South West Water
Contact Details
Head Office:
South West Water Limited
Peninsula House
Rydon Lane
Exeter
EX2 7HR
Customer Accounts:
South West Water
PO Box 4762
Worthing
BN11 9NT
Contact Information
- Head Office 01392 446 688
- Customer Services 0800 169 1144
- Customer Accounts 0800 169 1133
- Minicom 0800 169 9965
- Email customercontact@southwestwater.co.uk
- Website South West Water
- Water/Sewerage Emergencies 0800 169 1144
- Priority Services 0800 169 1133
General Information
South West Water provide water and sewerage services to Devon, Cornwall, and small parts of Dorset and Somerset, covering an area of approximately 4,300 square miles, serving around 1.6 million residents. 100 million gallons of litre is supplied through 10,000 miles of water mains to domestic and commercial customers each and every day.
As well as supplying water South West Water also deal with the removal and treatment of sewerage. There are over 5,500 miles of public sewers through the region which over 60 million gallons of waste water are channelled before being treated at any one of their 600 waste water treatment works.
- South West Water provides both water and sewerage services.
- South West Water is a soft water area.
- 164,957 tests were carried out on samples taken by South West Water Limited in 2003 and 99.92% of these tests complied with the Regulations set by OFWAT.
Customer Services
South West Water offer Guaranteed Standards of Service which they aim to satisfy on a daily basis. These include such aspects as response times to queries and notice given for interruption of service. If these standards have not been met then customers might be eligible for compensation. For more information contact South West Water on 0800 169 1133.
Just looking at this, trying to get an idea of how much moving out will be, at this rate I don’t think I will… It’s shocking I never realised.
Why are we putting up with this??? A payment strike will make them listen. Stop paying your bills, will they take everyone to court? Scotland has exactly the same issues as SW, but there yearly average is £310, ours is £497.
“There is no justification in being charged more for water and sewerage than anywhere else in the country. Does SWW think that the people living here are wealthier than everyone else”. There is plenty of justification for the charges, your insinuating that companies base their charges on what they think people can pay. When was the last time you went to tesco and said that because you earn less then your neighbour, you should pay less? Wake up! Not how the world works. They charge more because it costs them more to provide the service, that’s all, it’s as simple as that! Unfortunately, while it would be nice to distribute the charges around, I think that the other water boards might object to SWW imposing its costs in service upon them. Think about it, it’s a private company, not a charity.
People should not assume that the comments above are from wealthy second home owners that aren’t from Devon or have just relocated. Besides it makes absolutely no difference whatsoever to the fact the water rates ARE HIGH. Why don’t all we non Devonians just MOVE away from the area and leave the locals to cover the costs?! Oh and keep the economy going also…..
People need to stop blaming the tourists (for everything) and remember where you would be without them?! I am a Devonian and I fully understand that were it not for tourism I wouldn’t have a job as local banks/shops/ small businesses would be no more. Personally when I go on holiday I don’t pop to a local person’s house for a bath and to do my washing. Do you? Perhaps we should ban these tourists from going to the toilet while they are in our county supporting our economy?
I am amazed at the amount of people who has had a heart attack like me when there water bill arrived. I like many moved from the midlands to settle in Plymouth and had to have a overdraft to pay my £310 a quarter water bill, three people in a three bed house, this is scandalous, someone should start a website to find out why we all pay so much, where is the competition!!!! None… This is a licence to print money.
Ah, well, they’ve taken me to court. N Nottingham. Very local to Plymouth! NOW they have offered Watercare, a bit late in the day. They didn’t want to speak to me before now, and at #20 a week for water, just me and 2 not-very-fond-of-water teenagers, I think this is disgusting.
Thank god its not only me!! Me and my partner moved into our 2 bed flat in December, shocked when water bill arrived monthly installments of £122.00!! We don’t even have a washing machine!! We are not on a meter, so we rang and told them we cannot afford to pay that amount and we want a water meter installed, they said it can take up to 6 months!!! Is there anything we can do as it’s crazy, I don’t know how they can say we should pay that amount per month!! Where I used to live 5 mins away I payed £30.00 per month!! Help needed please!!!
My Mum lives in central Cornwall and pays £16 per week, that’s a whooping £832 per year!!!! Cornwall need to stop ripping off their locals, and charge to those that maintain beaches etc….. Probably National Heritage!! It is 100% tourists fault! However, I don’t blame the individuals, I blame the councils! This should be stopped and stopped immediately.
I’ve been on the phone to SWW to find out where my gold taps are !!!!! We’ve had our water bill in for the year and it’s £746.42, my neighbour came round for coffee and she is paying £435.92 less a year than we are, there are more people in her family, she has phoned and queried and they say her bill is correct, I phone up and our bill is correct and there is nothing I can do !!!! How can this possibly be right we’re in the same street you could spit into each others garden (although I reckon that would be a major waste of water) the only difference on the bill is that they can’t get into her property to put a meter in whereas we could have a meter fitted, therefore we are being penalised for not having a meter put in – the government are pushing for water meters to be compulsory, what happens then? They can hike the prices up even more and there would be nothing we could do about it! I know I’m on my soap box but how can this be right?