Comments on: South East Water

By: mark

mark — Wed, 14 Aug 2013 21:30:43 +0000

Nice to see burst mains reported during day but workers wait till 10pm before starting work i.e. diggers and pneumatic drills, I presume they get paid extra for working unsociable hours so that the public can go without sleep.

By: Daniel B

Daniel B — Thu, 29 Sep 2011 15:56:17 +0000

On several occasions i’ve complained to both the water companies about their charges, and everytime I get some arrogant brat telling me that’s the charges .. pay them. Fred Dineage challenged one of them on meridian tonight, saying the average water bill is £100 per year, why is it so high. I could not help but laugh at this. My water bills added together come to nearly £500 this year. Now that is HIGH !!!!! ……. My wife and I live in a one bedroom flat, we don’t waste water, we try to be as mean as possible when using it.
I am disabled and retired, my wife is retired. yet the water boards have no respect for the elderly or disabled as long as the fat cats can line their pockets.

By: Daniel

Daniel — Thu, 16 Sep 2010 11:49:05 +0000

Terrible service – the worst answer phone message I have ever heard – you have to listen very careful otherwise you end up in the wrong place and have to start all over again. In the end I gave up and went to the top 01444 448219 MD’s secretary never had a response dealt with so quickly………. come on guys get your act together.

By: Eastbourne Customer

Eastbourne Customer — Tue, 03 Aug 2010 08:31:29 +0000

This is the third time this year we have woken up with no water supply. The free emergency number is not available on their website. There is never any notification of work. If you phone them to say you are having water supply problems and this has caused noisy pipes, they tell you to run the water hard for 2 hours. They’re awful. I’d give them no stars at all, but you don’t have that option.

By: William Black

William Black — Thu, 29 Jul 2010 16:41:53 +0000

I hope that this answers most of your problems when trying to get through to southeast water by phone, the 0845 number you phone cost a lot of money and they try to keep you hanging on as long as pos to make loads of money.

By: Ernest Trevor Robinson

Ernest Trevor Robinson — Wed, 07 Jul 2010 18:15:03 +0000

I wish to say we are pleased with the service we get from this company.

By: Ann Short

Ann Short — Sun, 27 Jun 2010 20:42:44 +0000

Like many others, I waited for 25 mins to get an answer to my “emergency” call to report a complete water failure. An hour later my neighbours and I are still without water and do not know how long this situation is likely to last. There is a problem at Eastbourne, not sure it was understood this is Heathfield.

By: Ali Sanjarani

Ali Sanjarani — Thu, 13 May 2010 09:19:16 +0000

I have been trying to pay my water bill using the automated service with no success. The automated service should be dropped because it is not working. It does not allow you to use the keypad to enter your account details and voice recognition is poor.

By: Colin Course

Colin Course — Mon, 19 Apr 2010 16:34:08 +0000

I wish they supplied all my water needs, you want a pain in the rear try dealing with southern water, they make these guys look like saints.

By: Andy Irons

Andy Irons — Thu, 15 Apr 2010 18:20:31 +0000

South East Water, now amalgamated to Southern Water. For my SEW fresh water supply I have for the last 2 months been trying to get some sense from them to pay my bill. It has always been paid by standing order for the past 32 years. The only information I get from the parent company, Southeastern, if payment info for my waste water…. they seem oblivious to the fact they have my SEW fresh water accounts. After 16 emails I am still no closer to have the information I need to pay my bill by monthly standing order!