South East Water
Contact Details
South East Water Limited
Snodland
Kent
ME6 5AH
Contact Information
- Fax 01634 242 764
- Email www.southeastwater.co.uk/contact
- Customer Services 0845 301 0845
- 24 Hour Emergency Line 0845 602 1724
- Leak Alert Line 0800 028 3399
Customer services are open from 8am – 7pm on Monday to Friday and 8am – 1pm on Saturday.
General Information
South East Water merged with Mid Kent Water in December 2007 to bring together two key water companies in the South East of England into one company. The company is owned by Hastings Diversified Utilities Fund (HDF) and the unlisted Utilities Trust of Australia (UTA). HDF invests in utility infrastructure assets and has over 6,000 investors. UTA is an open-ended trust owned, in the main, by a number of Australian superannuation funds. Both HDF and UTA are managed by Hastings Fund Management Limited.
South East Water supply 5,657 square km across areas of Kent, Hampshire, Berkshire, Sussex and Surrey with 565 million litres of water every day. 2.1 million people are supplied by South East Water via more than 14,500km of water mains.
Special Services
- Bills available in Braille, audio tape or large print.
- Nominee scheme available.
- Password scheme for vulnerable customers.
- Special tariffs for certain customers in receipt of qualifying benefits and who meet certain criteria.
I have been trying to pay my water bill using the automated service with no success. The automated service should be dropped because it is not working. It does not allow you to use the keypad to enter your account details and voice recognition is poor.
Like many others, I waited for 25 mins to get an answer to my “emergency” call to report a complete water failure. An hour later my neighbours and I are still without water and do not know how long this situation is likely to last. There is a problem at Eastbourne, not sure it was understood this is Heathfield.
I wish to say we are pleased with the service we get from this company.
I hope that this answers most of your problems when trying to get through to southeast water by phone, the 0845 number you phone cost a lot of money and they try to keep you hanging on as long as pos to make loads of money.
This is the third time this year we have woken up with no water supply. The free emergency number is not available on their website. There is never any notification of work. If you phone them to say you are having water supply problems and this has caused noisy pipes, they tell you to run the water hard for 2 hours. They’re awful. I’d give them no stars at all, but you don’t have that option.
Terrible service – the worst answer phone message I have ever heard – you have to listen very careful otherwise you end up in the wrong place and have to start all over again. In the end I gave up and went to the top 01444 448219 MD’s secretary never had a response dealt with so quickly………. come on guys get your act together.
On several occasions i’ve complained to both the water companies about their charges, and everytime I get some arrogant brat telling me that’s the charges .. pay them. Fred Dineage challenged one of them on meridian tonight, saying the average water bill is £100 per year, why is it so high. I could not help but laugh at this. My water bills added together come to nearly £500 this year. Now that is HIGH !!!!! ……. My wife and I live in a one bedroom flat, we don’t waste water, we try to be as mean as possible when using it.
I am disabled and retired, my wife is retired. yet the water boards have no respect for the elderly or disabled as long as the fat cats can line their pockets.