Essex and Suffolk Water
Average Customer Rating:
Contact Details
Hall Street
Chelmsford
Essex CM2 0HH
Contact Information
- Telephone 01245 491 234
- Fax 01245 212 345
- Website www.eswter.co.uk
- Water Services 0845 782 0999
- Billing Enquiries 0845 782 0111
- Minicom 0845 723 1254.
- Online Contact Form click here
General Information
Essex and Suffolk Water is part of the Northumbrian Water Group, established after a merge in 2000. They supply water to 1.7 million people in the Essex, south Norfolk and north Suffolk area with 95% of water taken from the regions rivers and reservoirs.
8,441km of water mains supply the local population with water from 25 water treatment plants and 110 service reservoirs.
- Water only company. Sewerage is supplied by either Anglian or Thames Water.
- Water in this area is hard to very hard. More information is available from Essex and Suffolk Water.
- 99.93% of samples tested in 2003 complied with water quality regulations.
Customer Services
- ‘OurPromise’ offers customers a guarantee that certain standards of customer care will be met. This promises compensation if appointments are missed or if enquiries and complaints are not dealt with.
- Complaints are promised to be replied to within 10 working days.
Special Services:
- Computerised register so special services can be provided to customers with special needs.
- Home visits available.
- Minicom line and specially trained staff to aid customers with hearing difficulties.
- Bills available in large print, Braille and can be read over the phone.
- Information can be provided in alternative languages.
I am paying by direct debit after I moved in the property. I get a letter saying that this property is vacant as per the records and no one is paying bills.
I am extremely impressed with the speed with which E&S Water dealt with a recent problem. A new shower was installed 6 months ago and the engineer who checked the shower told us that as the filter was blocked with fine grit it was the responsibility of the water company to pay the £70 callout charge.
I contacted E&S and advised them of the situation, the member of staff I spoke to dealt with this quickly and courteously. Within a couple of days I received confirmation that as there had been roadworks in my area recently they were accepting full responsibility and would be sending a cheque to the value of the callout bill. The cheque arrived 3 days later.
Well done E&S.
Do not move to great yarmouth or any county that Essex and Suffolk Water provide as they don’t care about no one but them selfs, if you don’t have a meter in your property then you will pay though the roof for your water and if your on low income well there’s no help there.