Have you been Affected by Water Leaks?
July 4, 2006 at 3:43 am
- Have you or anyone you know been affected by a water leak?
- Have you seen water pouring away in a public place and no evidence that the water company was doing anything about it?
- Do you have any photos of the leak?
- Has your house been flooded as a result of a leak that was not your responsibility?
- What sort of response did you receive from your water company?
- Did they provide any aftercare? Did you feel it was sufficient?
Have your say! Send us your comments and photos below.
Phoned 0800 028 3399 to report a leak. Pleasant operator could not find street that I was reporting and gave me Southern Water tel number who also denied it was their area and gave 0845 602 1724. The operator was a lot more competent and was extremely efficient. I just felt that it should not take three phone calls to report a leak!
A fairly small waterleak in Old Nazeing Road (outside number 167) has been reported a few times over the last two weeks by various neighbours yet nothing has been done. The leak is where they did some repairs a few weeks back. This is really annoying to watch this waste when a hose pipe ban is in place.
I’ve just reported a water leak to South West Water where I was dealt with by a very efficient operator and told that the leak had already been reported, the inspector had been notified and a work order had been raised. He assured me that the leak will be fixed by the end of the day…..watch this space!
I don’t think Severn Trent want leaks reported. They can’t deal with the ones they already know about. Otherwise there would be an easy form on their website to use rather than waiting 6 minutes, as I am currently doing, for one of their operators to answer the phone.
Tried to report a water leak to STW for 3 days but can get no response from emergency number apart from telling me the waiting time is 10 mins. I havent got time to hang on. Leak on A6007 Nottingham Rd., Heanor /Derbys.outside Library hole in middle of road getting bigger every day!!!!!!!!!
I’ll second the comments on Severn Trent Water. I’ve just called their combined Emergency Services/leakline and waited 15 minutes before being told I was in a queue and played some musak. Only took a couple of minutes after that. Trouble was the leak was on an Industrial Estate which has only has one major postcode. All the ST operator could see was a list of properties and units, surely providing them with Google Maps too would allow a more versatile reporting system.
Just tried to tell Severn trent Water about a leak down the road but was told there was a 10 minute queue. Why not make it easy to report leaks online and/or give a list of leaks already notified?
Its not just the big water companies, Three Valleys water do have an online reporting system, but one week from having reported a leaking mains pipe I phoned them to discover they had only just read my message but would now start looking into it….If we are all on hosepipe bans, why cant something be done to penalise the water companies themselves for wasting our water.
I just rang Sutton and East surrey water to report a large leak in the path in Horley and was told” we have 8 leaks so will not be out tonight” A thank you would be nice!
I have a water leak in my front garden right this moment, i called sutton water and was told they would come in the morning… watch this space….