If you encounter a problem and would like to complain to your water or sewerage company then you should contact your local company by calling, emailing or writing to them. Each company may have its own specific procedure. They should also have a policy of replying to you within a specific time.

If you have made a complaint, followed it up but are still not satisfied with the response you have received or how it has been dealt with then you can contact the Consumer Council For Water (CCWater), who will investigate your complaint. This is a free service.

If you would like to contact the Consumer Council For Water (CCWater) or make a complaint direct then there are online forms which can be found here. Completed forms can be emailed to enquiries@ccwater.org.uk.