I can't think of any reason to find fault with East Anglian Water other than the Internet site is down today. My water bill is £5 a month (not on mains sewage). I live alone and only have showers. I am obviously on a meter but my bill is significantly less (after taking into account sewage costs) than when I lived in Manchester and used a meter????

Some 7 years ago, I was living alone in a first floor 1-bedroom flat, with NO washing Machine, so just using water for drinking, cooking, washing-up, washing and shaving, bathing and toilet. My immediate next door neighbours had a washing machine, yet were paying HALF of what I was charged. They asked me, not the other way round, so when I contacted Anglian water, they sent a letter back to me INSTRUCTING me not to discuss my bills with the neighbours. Needless to say, THEY got a much stronger answer back again. They were basing the water rates on the rateable value of the flat. What rubbish?

From there, I moved to a 1-bedroom bungalow which had a meter. The reader came round and claimed he could see THROUGH polystyrene covering the meter to read it. There was also water INSIDE the meter.

Now I have moved to another bungalow, I make a point of actually reading the meter so as to get accurate bills. I am in credit with my Direct debit payments, but they wont refund it, so I am going to STOP it if I don't get the refund this time as the latest reading was given to them just yesterday.

Their customer service STINKS and far more than the sewage we flush away.

Seven months after moving house I received a bill from a collection service on behalf of Anglian Water. Finding no record of my bank processing the payment (despite giving Anglian my card details), I paid the bill. 4 months later I've just received a bill for a slightly different amount, from same collection agency. Bit of checking has revealed that first bill sent to MY name and address was for someone else at an address I've not lived at! Apparently when transferring files from Anglian to collection agency 'all the files were mixed up', meaning any number of people have been sent wrong bills....!!!! Unbelievable! Now 10 months on I've been sent another 'correct' bill, and Anglian swear they have sent me 4-5 previous letters regarding this (not received) but cannot tell me where they sent them!

We are currently being charged £61 per month for a three bed semi - is this normal? I have had checks for leaks etc. but seems water tight. My parents around the corner have a larger house, use more water and their bill is £30 per month. It doesn't make any sense.

Their Customer etiquette is disgusting. I got handed over without ANY attempt at debt resolution, and when I got down to the bottom of the matter, Angian-Water's accounts department said the outstanding balance was ZERO. They then took an undertaking to contact the debt recovery service and update them. A week later, lo and behold I get a phone call from the debt recovery agents for an outstanding balance.

The debt recovery people just won't lay off until Anglian Water tell them so, and everyone at Anglian Water have a tendency to be incompetent. KEEP AWAY from Anglian Water!

There has been a water leak from the ground at the junction of Arlington Gardens and Besthorpe Road in Attleborough since early/mid August. The water comes up through the ground and simply runs down a drain a few feet away. I telephoned to report it early in September and Anglian Water confirmed that they knew about it also that it was scheduled to be repaired before the end of the month. It is now 2/3rds of the way through October and there is no sign of a repair! Goodness knows how many more gallons of water will be wasted by just literally running down the drain! I’m really glad that British Gas don’t take repairs so lightly otherwise we would all have been blown up by now!

In February 2007 part of a Leylandii hedge blew over in dark and it knocked aerial off my car. Anglian water said fix it and contact Willis in Ipswich, a loss adjuster. No response from them for months. Then said being handled by Gallagher Bassett, aonther loss adjuster and since have refused to reimburse. No-one has inspected site from them but subsequently the hedge has bee topped this summer following other plants being blown over into road. Aglian Water keep referring me to Gallagher Bassett in spite of my pleas for them to deal with me directly. I shall now have to take this to Offwat and Insurance Ombudsman in my time.

I have just come home to a letter from some debt collecting agency working on behalf of Anglian Water wanting £180 from a house that I have never lived in!! This actually turns out to be from the house we lived in until April 2007. That's ok BUT we have been told now that we owe £1029 for the period we have lived in our current house because they say they have never received any payments as apparently I never told them we had moved! So how then do they know that we moved from our old house in 2007 and knew where to send that massive bill!! Magic!

I have had 2 court judgments placed on me even though I am not in any way connected to the property in question - these were placed in 2002 and 2007 both over the same premise that I have no liability for. Last time the bailiffs got involved and were superb, they stated that this level of poor service is normal for Anglian Water. They assisted me in resolving the issue even though AW did absolutely nothing - I received £100 compensation for the inconvenience on the advice of the court and a letter was received from AW accepting they were at fault and it would not happen again!! OH NO!!! already I am starting to receive bills for a property I have no relation to yet again!! The customer service department and Debt recovery department are abysmal! The promise lots but deliver nothing! They don't even ring you back when they say they will. It's time somebody came down on them and made them responsible for their actions.

I have received 2 telephone calls from Anglian Water's debt collection office with regard to an outstanding account on a house which I sold. I have advised the representative that I am no longer responsible for the account and that all the details were given when I settled, up to the date of sale. Unfortunately the said representative believes that it is my responsibility to chase up this account with the new owners - I don't think so!

A.W.A The customer care is non existent. I have been in touch with E.D.F energy with a joint problem between both parties and 3 days later I am still waiting for a reply from A.W.A but I got a reply the same afternoon from E.D.F energy. Pull your socks up A.W.A.

I have just finished writing a looong letter to Anglian water in the hope that my £900 bill that I apparently owe from like 7 years ago gets sorted out. I've been charged for a commercial property rate at the price of £74 a month. However, because i refused to pay this amount, 4 years ago they reduced it to £35 and kept adding the rest of the money to the account without even telling me!!! Now I have a bill for £900 and when I phoned up to complain, they have threatened me with court action saying I haven't made one payment in 3 years!!! Along with that they have just installed new computers which has no details before 2006 so we can almost prove nothing!!! Help!!

Mr Hudson, Anglia Water are responsible for all water problems up to private property or private roads. If it is a new build then the contractors are responsible are all you have to do is prove that you haven't excavated anywhere in your garden or anyone else. Go to NHBC as most building companies are members of this, I am sure they will help you the best they can.

Anglian Water have upped my direct debits payments without telling me. I was paying £30 per month and there is only two of us. Our last bill was £120 and we were £180 for same period. I've been trying to get hold of AW on phone for 30mins now - no answer yet. It's disgusting, I'm furious.

Just had a water bill for £800 for 6 months use. Both my wife & myself are at work all day. We tried the turn off & check the meter test, and its spinning rapidly. We spoke to Anglia, they said it will be looked at within 5 days and the bill will be adjusted according to their findings, will keep you posted....

Appalling customer service. Trying to force me to pay a previous tenants bill by taking me to county court despite numerous phone calls and letters.

Anglian water are our suppliers, they are extremely expensive and there customer service stinks!