Contact Details
Sutton and East Surrey Water
London Road
Redhill
Surrey
RH1 1LJ
Contact Information
- Customer Service Centre 0173 777 2000 Email
- Customer Account Queries 0173 776 4444 Email
- Internet E billing 0173 776 4444 Email
- Debt Recovery 0173 778 9881 Email
- Meter Billing 0173 777 2000 Email
- Meter Installations Enquiries 0173 778 5828 Email
Customer Services are open from 8:30 a.m. to 5 p.m. on Monday to Friday.
General Information
Sutton and East Surrey Water covers 834 sq km, much which is rural, to approximately 630,000 customers in 265,000 properties. The majority of the water supplied comes from boreholes, with a small amount coming from Bough Beech Reservoir. 168.2 million litres of water is supplied on an average through 3,372 KM of mains and 9 treatment works, and employ 280 people locally.
- Sutton and East Surrey Water is a water only supplier.
- Sutton and East Surrey is generally a hard water area, however this can vary. For more specific information contact Sutton and East Surrey Water directly.
- 21,112 tests were carried out on samples taken by Sutton and East Surrey Water in 2003. 99.76% of these tests complied with the Regulations.
Customer Services
Sutton and East Surrey Water provide themselves on their customer services and set out certain standards which their domestic customers can expect, such as prompt response times to queries and complaints.
Customers who feel that these standards have not been met might be entitled to £20 compensation, contact the customer service centre on 01737 772000 for more details.
Comments
NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.
Telephoned today. Put through straight away to the correct department where my enquiry was dealt with by a very helpful lady. First class service.
Posted by Alan Falconer, 06th November 2008Today almost a whole day without any water and no communication from the company as to what is happening and when the problem is likely to be resolved. I could have given no star but there isn't such option.
Posted by Nimrod Nyakanyanga, 29th October 2008There plumbing emergency cover is good.
Posted by Gw, 14th May 2008I have written to them 5 times and have yet to receive anything but demands for payment... A minus rating would be the right one but for some reason I have to give it a star! Writing again today!
Posted by Paul Johnson, 25th April 2008I was transfered so many times I lost count, and finally when I got through to the department I was on hold so long I grew a beard 5ft long...
Posted by Jonathan O'neill, 26th February 2008They offer a first class service on the gas central heating, the best thing I have done taking out the yearly contract with them.
Posted by Simpson, 15th June 2007