Contact Details
South East Water Limited
PO Box 2208
Bristol
BS99 7HJ
Contact Information
- Fax 0144 441 3200
- Email contactcentre@southeastwater.co.uk
- Customer Services 0845 301 0845
- 24 Hour Emergency Line 0845 602 1724
- Leak Alert Line 0800 028 3399
Customer services are open from 8am - 7pm on Monday to Friday and 8am - 1pm on Saturday.
General Information
South East Water is owned by Hastings Diversified Utilities Fund (HDF) and the unlisted Utilities Trust of Australia (UTA). HDF invests in utility infrastructure assets and has over 6,000 investors. UTA is an open-ended trust owned, in the main, by a number of Australian superannuation funds. Both HDF and UTA are managed by Hastings Fund Management Limited.
South East Water supply 3,607 square km across areas of Kent, Hampshire, Berkshire, Sussex and Surrey with 400 million litres of water every day. 1.5million people are supplied by South East water via 9,665km of water mains running from 172 service reservoirs and 61 water treatment plants.
- Water only company. Sewerage services in the area are supplied by Southern Water and Thames Water.
- Water is generally hard in this area. For more specific information contact South East Water
Customer Services
South East Water offers it's customers a club called 'Source' providing a selection of products and services for the home and garden at great prices.
Special Services
- Bills available in Braille, audio tape or large print.
- Meter can be moved to more convenient location to suit you.
- Nominee scheme available.
- Special equipment available to make using water appliances easier to use.
Comments
NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.
Their telephone service is appalling. After reporting a leak a week ago nothing has happened to help me repair it and I cannot contact their staff because the infuriatingly automated telephone system is going round in circles. I phoned the leak line and got the emergency line automated response then back onto the 'all operators are busy' routine on all of them. Not good enough and how much wasted water! Get your act together!
Posted by Mr Paul Legrys, 03rd November 2008I believe that the Leak Alert Line 0800 028 3399 is not available anywhere on South East Water's website, and when I phoned it at 1930 today I waited for 65 minutes before I got any human response. It was helpful in the end but SE Water seems to keep the out of hours service secret and minimally staffed; I got the idea that she was on her own! Thank you for your page.
Posted by Sewater Customer, 13th May 2008Is there a discount for the elderly on the water bills?
Posted by Nina M Kimble, 24th October 2007