Contact Details
South East Water Limited
Snodland
Kent
ME6 5AH
Contact Information
- Fax 01634 242 764
- Email www.southeastwater.co.uk/contact
- Customer Services 0845 301 0845
- 24 Hour Emergency Line 0845 602 1724
- Leak Alert Line 0800 028 3399
Customer services are open from 8am - 7pm on Monday to Friday and 8am - 1pm on Saturday.
General Information
South East Water merged with Mid Kent Water in December 2007 to bring together two key water companies in the South East of England into one company. The company is owned by Hastings Diversified Utilities Fund (HDF) and the unlisted Utilities Trust of Australia (UTA). HDF invests in utility infrastructure assets and has over 6,000 investors. UTA is an open-ended trust owned, in the main, by a number of Australian superannuation funds. Both HDF and UTA are managed by Hastings Fund Management Limited.
South East Water supply 5,657 square km across areas of Kent, Hampshire, Berkshire, Sussex and Surrey with 565 million litres of water every day. 2.1 million people are supplied by South East Water via more than 14,500km of water mains.
Special Services
- Bills available in Braille, audio tape or large print.
- Nominee scheme available.
- Password scheme for vulnerable customers.
- Special tariffs for certain customers in receipt of qualifying benefits and who meet certain criteria.
Comments
NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.
I have been waiting for a refund for overpayment since November 2009. Where is my money...promises and promises? English call centre pleasant but do nothing......I am not happy I am funding your business without compensation.
Posted by Rob Jones, 06th April 2010I have to agree with the other comments. I have been trying to report a problem and have found myself stuck in a queuing system for 20 minutes (and counting). Can this really be SE Water's "24 hour emergency line"? It really is infuriating to be told endlessly that my call "will be answered by the next available adviser". When?
Posted by Nicholas Caddick, 09th October 2009Called this morning and got through straight away, my query was dealt with by Richard who has excellent customer service skills. Thank you.
Posted by Geraldine Lejeune, 06th October 2009To whom this will hopefully concern:
Posted by Marc Railton, 30th September 2009I am writing as a complete novice to the water industry so my thoughts may seem a little to far though I would appreciate your comments. I have just seen the lunch time news and all about the latest rocket to be blasted into space and in particular the one off to the moon to investigate if there really is water on the moon itself. So, my question is this, the experts are saying there is not enough water on the earth, I realise there are places that are dry like deserts etc and other places that see rainfall only now and then but consider this if you haven't already. The way I see it is that water evaporates from lakes rivers the sea etc and comes back down again, always has since time began I guess - so if you consider all the tinned bottled and jars that contain water including food goods and other food stuffs like lemonade and beer containing water that is made in bulk across the globe it seems to me to be no wonder that water is scarce, it is stored in such vast quantity that the earth in it's natural state can't bring back down what hasn't yet gone up. I wonder if there is any credibility in what I'm saying and if so, why can we not do something about it. I would appreciate an answer from someone that studies water please..
Phoned leak alert line at 7am for 40 mins without any reply, had to phone after 8am to have the call answered. Not very good when you are trying to report a major leak.
Posted by Michael Cozens , 19th June 2009The water board are useless. I've had a leak outside my house for over a month now. When you ring the leak line all you get is a ringing tone no one answers, they're useless and who ends up paying for the water? We do. It is appalling, I'm going to the local papers about it, had enough of having to paddle to get into my car.
Posted by Mark Miller, 17th June 2009I have spent the weekend trying to report a mains leak in Chaucer Close Basingstoke. If the phone line works it just keeps telling me all operators are engaged and I am in a queue. I contact Sentinel the local housing authority and they told me it was Thames I should contact. I got straight through to them and found no it is you. I still couldn't get through! I have given up and hope that someone else has perhaps managed to get through and that the leak will be fixed. Gallons of water have gone down the drain and it is us that end up paying for it.
Posted by Mr George Potten, 26th April 2009I have tried to pay my bill on-line, what a waste of my time, it did not happen because I have only got a 7 digit no!!!!!!!!!
Posted by Michael Roy- Stevens, 12th April 2009When I paid my southern water bill on-line it was fine?
I fully agree with other customers the South East Water emergency help line is appalling. No water today and when I first rang they advised no problems with service but telephone lines are too busy to take calls!
Posted by Stuart Mcewan, 12th April 2009Now only a short message saying they are looking for a leak in East Grinsted but no assistance or offer of Water to be tankered to the area.
Thank you for this web site as SEW web site has no telephone contact numbers - how helpful is that!
This is by far the most inefficient service I have ever had the displeasure of using. I don't think that they actually have any staff, just a telephone to assure you that someone "will" answer your call... 35 minutes in and I lost patience.
Posted by Stuart J Rex, 20th March 2009Their telephone service is appalling. After reporting a leak a week ago nothing has happened to help me repair it and I cannot contact their staff because the infuriatingly automated telephone system is going round in circles. I phoned the leak line and got the emergency line automated response then back onto the 'all operators are busy' routine on all of them. Not good enough and how much wasted water! Get your act together!
Posted by Mr Paul Legrys, 03rd November 2008I believe that the Leak Alert Line 0800 028 3399 is not available anywhere on South East Water's website, and when I phoned it at 1930 today I waited for 65 minutes before I got any human response. It was helpful in the end but SE Water seems to keep the out of hours service secret and minimally staffed; I got the idea that she was on her own! Thank you for your page.
Posted by Sewater Customer, 13th May 2008Is there a discount for the elderly on the water bills?
Posted by Nina M Kimble, 24th October 2007