Contact Details
Scottish Water
PO Box 8855
Edinburgh
EH10 6YQ
Contact Information
- Customer Service Helpline 0845 601 8855
- 24 hour Emergency Helpline 0845 600 8855
- Special Assistance Helpline 0845 601 8855
There is also an online Feedback Form and a 'Call Me' service for call back, letter or email on request.
General Information
Scottish Water was formed in 2002 after East, West and North of Scotland Water Authorities merged. They are now the only water and waste water services provider in Scotland, the 4th largest in the UK, covering a huge area of 79,000 square kilometres.
Scottish Water supplies approximately 5 million customers in 2.3 million households. 46,000 kilometres of water pipes and 39,000 kilometres of sewer pipes provide 2.3 billion litres of water and take away 1 billion litres of waste water every day. Water is treated at 1896 water treatment works including 1274 septic tanks, pumping stations, sludge treatment centres and reservoirs.
- Water and Sewerage company supplying the whole of Scotland.
- Over 800 water samples taken each day.
- 99.44% of water quality tests carried out in 2003 complied with regulations.
Business Stream
Under the Water Services Act (Scotland) 2005 Scottish Water had to split its operation into wholesale (Scottish Water) and retail (Business Stream) units. Formerly known as Scottish Water Business Stream and ostensibly remaining a part of Scottish Water, Business Stream is a new business working completely independently of its parent company in order to ensure fair and transparent retail practice under the rules of the new deregulated marketplace for business customers. Its goal is to provide a first class service for business customers across Scotland.
Customer Services
Scottish Water are constantly working on improving levels of customer service across the country. They have a 'Code of Practice' which sets out the standards of service customers should expect.
This includes keeping to appointments, communicating interruptions to supply, handling enquiries and responding to queries and complaints. If standards are not met then compensation is offered.
Special Services:
- Customers with special needs can have their name placed on the confidential Special Services register.
- Information can be provided in large print, Braille and on audio cassette.
- Textphone facilities (0845 603 8855) and Typetalk are available.
- Access Line for speakers of another language (0845 606 8855).
- Password system to prevent against bogus callers for home visits.
Comments
NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.
Scottish Water are well under staffed and are leaving us in an unsafe environment to work, we need help.
Posted by Scottish Water, 12th November 2008Scottish Water Business customers beware; where new connections are taking place, they are ringing customers to ask if they would like to pay by direct debit and get a discount! When I asked how much? they wouldn't tell me but said no less than 1%!!!! Wow! TAKE CARE. I understand the government are working to open water up like Electric & Gas i.e. a free market, let's hope so QUICK!
Posted by Jeremy, 09th April 2008What is the average cost for domestic connection for water and sewage?
Posted by Ian Mackinnon, 15th March 2008Scottish Water are pressing to install a sewage discharge from the local treatment plant into the Clyde at my back door. They're flashing their statutory powers like medal ribbons but I think they obtained their medals by listening to the public. Consultation is anathema to them.
Posted by William Watson, 05th March 2008I have been sent an estimated bill by my local council because of the main pipes outwith my home having tree roots, I am experiencing a back up of water and sewage. Why should I be responsible for this payment if they could not even get the camera down the pipes belonging to Scottish Water?
Posted by Janette Courtney, 22nd February 2008I cannot get anyone from Scottish Water to provide me with a readout of the level of contaminants, i.e. 'heavy metals ' that have been recorded in the last five years in our drinking water units per 1000 mls. Why???
Posted by Brian Irvine, 04th February 2008Is it possible to provide 2.5 million litres of water and discharge 1 billion litres of wastewater per day? I think water provided should be 2.5 billion litres of water per day.
Posted by Harrison, 09th June 2007The information I required was there at first hand. I needed a contact information for Scottish Water for our Infection Control Handbook.
Posted by Lesley Ogston, 11th April 2007Thank you