Folkestone and Dover Water Information


Contact Details

Folkestone & Dover Water Services
The Cherry Garden
Cherry Garden Lane
Folkestone
Kent
CT19 4QB

Contact Information

General Information

The Folkestone Waterworks Company was formed in June 1848 and merged in 1953 with The Littlestone Undertaking and in 1970 with The Dover, Hythe & Sandgate Undertakings. Then in March 1989 General Utilities, which is now called Veolia Water, acquired the company and in June 1992 the name was changed to the current title.

Folkestone & Dover Water, along with Three Valleys Water and Tendring Hundred Water, who are all owned by Veolia Water, provide 900 million litres of water per day to a population of 3.2 million.

  • Folkestone and Dover Water Services is a water only company and does not deal with the removal of sewerage.
  • Generally Folkestone and Dover is a hard water area.
  • Folkestone and Dover Water services carried out 7,672 water ample tests and 99.92% complied with the Regulations set by OFWAT.

Customer Services

Folkestone and Dover Water are prepared to offer compensation to their customers if the service they receive fails to meet a guaranteed standard in the following areas:

  • 'OurPromise' offers customers a guarantee that certain standards of customer care will be met. This promises compensation if appointments are missed or if enquiries and complaints are not dealt with.
  • Complaints are promised to be replied to within 10 working days.
Special Services:
  • Appointments
  • Answering bill queries and complaints
  • Interruptions to your supply
  • Changes in your water pressure
  • Automatic payments
  • Penalty payments

The amount of compensation offered varies and you should contact customer services on 01303 298800 to discuss.

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