Veolia Water Southeast Information


Contact Details

Veolia Water Southeast Ltd (formerly Folkestone & Dover Water Services)
The Cherry Garden
Cherry Garden Lane
Folkestone
Kent
CT19 4QB

Contact Information

General Information

The Folkestone Waterworks Company was formed in June 1848 and merged in 1953 with The Littlestone Undertaking and in 1970 with The Dover, Hythe & Sandgate Undertakings. Then in March 1989 General Utilities, which is now called Veolia Water, became the majority shareholder and in June 1992 the name was changed to Folkestone and Dover Water Services. In July 2009 the name was changed to Veolia Water Southeast Limited.

Veolia Water Southeast, Veolia Water Central (formerly Three Valleys Water) and Veolia Water East (formerly Tendring Hundred Water provide 900 million litres of water per day to a population of 3.2 million.

  • Veolia Water Southeast is a water only company and does not deal with the removal of sewerage.
  • Generally the Dover and Folkestone areas are hard water.
  • Veolia Water Southeast carried out 7,672 water ample tests and 99.92% complied with the Regulations set by OFWAT.

Customer Services

Veolia Water Southeast are prepared to offer compensation to their customers if the service they receive fails to meet a guaranteed standard in the following areas:

  • 'OurPromise' offers customers a guarantee that certain standards of customer care will be met. This promises compensation if appointments are missed or if enquiries and complaints are not dealt with.
  • Complaints are promised to be replied to within 10 working days.
Special Services:
  • Appointments
  • Answering bill queries and complaints
  • Interruptions to your supply
  • Changes in your water pressure
  • Automatic payments
  • Penalty payments

The amount of compensation offered varies and you should contact customer services on 0845 888 5 888 to discuss.

Comments

NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.

No comments have been submitted.

Be the first person to add your comment by completing the form below.

Water Guide is part of the Guides Network - we are NOT a water company. If you want to leave a comment on this page please use the form below. We have no connection with the water companies. If you have a specific enquiry relating to your service, please contact the company directly.

Full Name
Email Address
Comments
Rate It12345

Your email address is required so we can verify that the comment is genuine. It will not be posted anywhere on the site, will be stored confidentially by us and never given out to any third party.

Please note that any viewpoints published here as comments are user's views and not the views of The Guides Network (Fubra Ltd)

Water Companies