Contact Details

Hall Street
Chelmsford
Essex CM2 0HH

Contact Information

• Telephone 01245 491 234
• Fax 01245 212 345
• Website www.eswter.co.uk
• Water Services 0845 782 0999
• Billing Enquiries 0845 782 0111
• Minicom 0845 723 1254.
• Online Contact Form click here

General Information

Essex and Suffolk Water is part of the Northumbrian Water Group, established after a merge in 2000. They supply water to 1.7 million people in the Essex, south Norfolk and north Suffolk area with 95% of water taken from the regions rivers and reservoirs.

8,441km of water mains supply the local population with water from 25 water treatment plants and 110 service reservoirs.

• Water only company. Sewerage is supplied by either Anglian or Thames Water.
• Water in this area is hard to very hard. More information is available from Essex and Suffolk Water.
• 99.93% of samples tested in 2003 complied with water quality regulations.

Customer Services

• 'OurPromise' offers customers a guarantee that certain standards of customer care will be met. This promises compensation if appointments are missed or if enquiries and complaints are not dealt with.
• Complaints are promised to be replied to within 10 working days.

Special Services:

• Computerised register so special services can be provided to customers with special needs.
• Home visits available.
• Minicom line and specially trained staff to aid customers with hearing difficulties.
• Bills available in large print, Braille and can be read over the phone.
• Information can be provided in alternative languages.

Comments

NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.