Contact Details

41 Rustat Road
Cambridge
CB1 3QS

Contact Information

• Customer Service & General Enquiries 01223 70 60 50 Email
• Requests for Information 01223 70 60 50 Email
• Meter Installation queries 01223 70 60 60 Email
• Burst Water Mains or No Water 0800 316 76 76 Email
• Water Efficiency Products & Services 0845 076 70 70 Email
• Water Quality 0845 076 70 70 Email
• Cambridge Water minicom 01223 40 30 90

General Information

Cambridge Water was first established as The Cambridge and Town Waterworks, a company set up to supply fresh water to the town and University in 1853. The company gradually extended the area it supplied locally and by 1963 was responsible for supplying the five local authorities and two bulk supply joint water boards. In 1996 the company was re-registered as Cambridge Water PLC and the group is today owned by Cheung Kong Infrastructure Holdings Ltd.

Cambridge Water supplies water to customers in an area of 453 square miles in South Cambridgeshire. An average of nearly 75 million litres of drinking water is supplied to 293,350 customers.

• Water Only company. Sewerage services in area is supplied by Anglian Water.
• Cambridge is generally a hard water. More information is available direct from Cambridge Water.
• Water tests in 2003 showed 99.72% of samples complying with water quality regulations.

Company Services

Cambridge water offers a high level of customer service, claiming that 92.3% of calls are answered within 30 seconds.

They have a policy to customers called 'Our Promise' which includes paying compensation if appointments are not met, if queries are not answered and complaints are not dealt with.

Special Service

• Register of customers with special needs.
• Password system for home visits.
• Bills available in large print, Braille and cassette.
• Bills can be read over the phone or sent to a nominated friend or relative.
• Water meter can be moved to easier location for customers with disabilities to access.

Comments

NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.