Contact Details

Bournemouth & West Hampshire Water Plc
George Jessel House
Francis Avenue
Bournemouth
Dorset
BH11 8NB

Contact Information

• Customer Telephone Line 0120 259 0059
• Facsimile 0120 259 7022
• Business Telephone Line 0120 259 1111
• Freephone leakline 0800 587 8979
• Language services line 0800 919 155
• 24 hr Emergency contact 0120 259 0059
• Email customerservice@bwhwater.co.uk

There is also an online comment form on their website.

General Information

Bournemouth Water and West Hampshire Water were originally established as separate companies way back in 1863 and 1893 and merged into a new joint company in July 1994.

They supply an area of 1,041km which includes Bournemouth, Alderney Wimbourne, Ringwood and the New Forest Area. Over 420,000 people are supplied by Bournemouth and West Hampshire water by 2745 km of water mains. 191,000 households are supplied in this area and on average 165 million litres of water are output each day.

• Bournemouth and West Hampshire Water is a water only company, sewerage services are supplied by separate companies depending on where you live so you will receive two bills.
• The water in this area is classified as moderately hard.
• 99.8% of water tests carried out in 2003 complied with water quality regulations.

Company Services

Bournemouth and West Hampshire Water has its own Codes of Practice and Domestic Customer Charter, which outlines a certain level of service that you can expect from them. If these levels of service are not met then compensation is offered.

They offer WaterCare service where vulnerable customers can register for specific services or assistance. Services include:

• Visits to inform visually impaired customers of interruption to supply.
• Special arrangements for those with medical conditions who rely on a constant water supply.
• Large print, braille bills and bills read over the telephone or sent to a relative or friend.
• Minicom service for those with speech or hearing difficulties.
• Help reading your meter where required.

Comments

NB: We have no connection with the water companies, if you have a specific enquiry relating to your service, please contact the company direct.